We have stayed here before and have always enjoyed spacious room, nice staff and the central location. This time was a disappointment, since the spa area was closed. It certainly needed renovations. But I am very disappointed that we were informed about the temporary closing after the possibility of cancelling our stay had expired. This time we chose Axel for a March getaway planning to spend time in the sauna, but ended up having to change our plans and the extra money we spent on staying in this hotel was wasted.

Great place, very attentive staff. I will definitely come back.

Nice room, very helpful and friendly staff, great breakfast. Nice spa on the rooftop too.

Room very nice and klein

I stayed 6th floor and I needed to change my room, because room smelled like basement. Visible mold in ceiling etc. Hotel is overall very worn out, need some renovation. Staff was Ok.

Nice location near subway and shopping area.

Room was fine, but cold.

Staff were amazing, my room had a bathtub which I always enjoy when in a hotel, location is perfect although technically not in the centre, Berlin has many districts all very accessible from this hotel. If you are gay then this hotel is perfect for many bars etc. around. The station is a 3 min walk. The rooms are super quiet and proper black out curtains if you crave darkness, nice spa on top floor also. My only negative comment is there no bar, however there are plenty around.

Hotel verdient keine 4 Sterne, Zimmer sind ausreichend groß aber wenig einladend. Auswahl beim Frühstück sehr gering.

Servizio reception best in class..aiutano su tutto Early check in, acqua , stampare la presentazione

Glimrende placering. Morgenmaden en skuffelse.

I had read previous reviews about unwelcoming staff / unfriendly atmosphere. well I can absolutely say that couldnt be further from the truth. Everyone was so pleasant and welcoming. Always a friendly smile and polite chat from the staff. The hotel itself is spotlessly clean and the rooms have everything you could ask for. They are also cleaned daily if needed. The facilities are also great the spa area was a perfect wind down after a long day out exploring. 10/10 would recommend, and we will be booking a break here again in the new year.

The ac in the room wasn’t working and there was a weird smell in the room. The facilities in the hotel are not great. Small gym, the door of the sauna not getting closed and Bad smell in the wet sauna. Need to improve the facilities.

Veldig nær KaDeWe så det er lett å bruke penger innen kort omkrets. Ligger i det kjente homsestrøket, så det er mye kultur rundt om. Hotellrommene er en smule mørke, noe de fleste synes å like mens jeg syntes er litt mørkt. Viftene bråker litt mye

L’ambiance

Why this hotel is so popular amongst gays, I don't know. It's not really worth It's price. A room with no fresh air, an airco smelling temporarily to foul eggs, food smell probably from the restaurant below, a breakfast buffet not remotely matching the advertisements for it they've posted everywhere, a bathroom door not closing properly and a safe not working at all. Staff were efficient but slow. There are definitely better hotels in the area.

The staff was very friendly and helpful. Check in with me to know if I were comfortable checking in.

Really nice room, helpful staff, great location!

Great location, friendly staff. The rooms and amenities need a little refurbishing though. Unfortunately no showers in the spa when I visited, and the mattress was worn out in my room.

Great place