Nice place. The owners are great. Super nice. Super helpful. The surly young staff are unprofessional and need an attitude adjustment. Overall though, very good.

Pension de famille très sympa, bien située dans la station. Ils assurent les transferts, très appréciable quand on voyage en train.

スタッフの対応は優しさを感じました 部屋は寒くなく、館内も暖かく快適だった。朝食は美味しく、最初から最後まで異国のリゾートに来た感じを味わえました♪いい宿でした♪

Service was above and beyond. They helped me with all my many needs and were incredibly helpful. Very kind and friendly staff. Very welcoming.

スタッフの人たちの、アットホーム距離感が最高でした。

Great bidet

Such a great, cozy country feel while getting in snow time. The staff were great and made the experience more enjoyable!

We got in on train late and they came and got us right away. Very happy about that!

Enjoyed a nice long stay at Freedom Inn, the staff helped ensure I had a restful stay, and provided transportation to Hanazono for access to the slopes. For a small service fee the staff will pick up a take-out dinner for you if you would prefer to eat dinner at the hotel after a long day on the mountain.

老板中文非常棒，早餐也不错，就是房间被单毛绒比较多

This was our third stay at Freedom Inn. We love the location within walking distance to the ski field but away from touristy Hirafu. They have a great pick up drop off shuttle service which can take you to dinner in either Hirafu or Kutchan. Try Kutchan for a more authentic japanese experience. You can even stop by an onsen on the way! There also is a free shuttle to/from the ski lifts. The rooms are very spaceous and there is an onsen/ouffro on site too. The photos don't really do this place justice. Time for some new photos Cliff! What really makes this place shine though, is the incredible team that makes everything run like clockwork. Jo's team are all so efficient, friendly and knowledgable! Always around for a chat, to help with restaurant and shuttle bookings and they give great tips for snow and dining. We'll be back again!

This hotel has the feel of a nice bed and breakfast. They have limited transportation but free parking. The staff are really nice and try to help accommodate you in every way. Its a decent price while not paying resort ski in/out prices.

Freedom Inn provides free shuttle service for their guests, which is important to us, who not only don't know the way around but also have not driven on snowy roads before.

Incredible service. The staff were always helpful and considerate. They go above and beyond for their guests.

We really appreciate the excellent service from Jai /Wife and his team (Joe, Ken etc). Location wise, it is walking distant to Hanazono. The hotel nestle in a lovely residential area where you can enjoy peace and tranquility especially during winter. They provide daily free shuttle service to Onsen at a hotel nearby (onsen entrance fee is only 350yen after 50% discount) and to many Kutchan's restaurants and super market. I am very grateful to Joe who personally sent our stored luggages to Grand Hirafu Welcome center without us coming to collect it.

Overall its a good hotel. Cozy and worth the value.

Property were old, breakfast were included but it was not something to be excited about; paid for more than 26,000yen per night.

Excellent service by the hotel, with regular free shuttles to Hanazono 308 and nearby towns for dinner. Very friendly and are always willing to help out with anything. From finding a sports shop, to food places, to onsens.

房間舒服，店員熱心，交通方便，酒店有shuttle接送，都可以找店員幫你預訂滑雪班，巴士等，可以check才pay out

Highly recommend this hotel to anyone who wishes to ski/ snowboard in Niseko. The email response prior to my arrival was super quick. Their arrangement in terms of transportation and anything to do around the area was also amazing. They do free pick up service pretty much wherever, and whenever you want to go around the area. I am most surprised by the extra service they offer such as settling gear rental and lesson arrangements, which really simplifies our trip planning. They also have exclusive offer for Grand Hirafu and Hanazono lift pass, which helped me saved up a bit. The hotel rooms themselves are good. They have everything essential. Not luxurious, but enough to make a very comfortable stay. The hotel rooms are clean and tidy. The staff are incredibly helpful. They are great in giving recommendations and organizing things during our stay. I would like to thank all your staff, especially Tommy, for making our stay a very enjoyable and comfortable experience.