Staff was good but the key card machine wasn’t working so you had to be let in with a master key everytime. That was a pain. I’m sure it is resolved now but a power outage caused it and it wasn’t working 24 hours later.

The kindest front desk lady and great service all around. Clean room delicious breakfast. Very impressed.

Bed was uncomfortable, squeaky, pillows had no support. Food was cold and hard. I honestly felt like I was eating cardboard. I wasn’t impressed.

Clean and comfortable room, great staff support,

Staff courteous, room clean

The sheets were dirty. There was pubic hairs in the bathroom.

No water bottle in the room, no vending machine anywhere in the hotel and worst is the bed smells, it looks clean but smells like it wasnt cleaned

Room was barely cleaned each day, just bed made and fresh towels, staff were useless, when addressing concerns. I only booked there for the hot tub and gym, hot tub was closed and gym under construction. my TV remote was missing from the room, had to argue with front desk to get a new one. I stay in hotels 100+ days a year, so I'm understanding, but staff here didn't care at all about my concerns or hotel cleanliness.

Under renovation. It will be nice when finished.

Staff was helpful and friendly. Definitely an older hotel and it shows but was a decent place

We didnt get to enjoy breakfast as we were in a hurry for hockey

Breakfast ends at the ridiculously early hour of 8AM for a Sunday. The elevator was jerky and felt unsafe. The floor was noisy with a ton of young kids. They should reserve quiet floors for older people without children. I was awakened several times. Would not recommend.

When will Expedia insist that Hotels that are under renovation disclose this fact in the listing. This hotel was brutal. It was a full time construction zone - all amenities closed for construction. No fitness room. I cannot believe they had the gall to charge full prices. I will never stay at a Pomeroy ever again.

Good

We did not get the room we paid for. When my husband checked in, they switched the room to a queen with roll in shower, but we paid for a king suite with a separate bedroom. I am not at all happy with this. My travel agent called the hotel to ask why this was done and the lady could not give an explanation. She said the manager would resolve this in the morning. I expect a refund as this is not the room that was paid for. I would not recommend this hotel to anyone.

Ok

Staff were very friendly

Everything was great, the kitchen staff was happy and very efficient, always singing in the kitchen!

The first room they gave me had no power to any lights. Tv. Etc. so I went to change the room. They gave me a dirty semi dirty room that had 3 small beds instead of 1 so my wife and I couldn’t even sleep in the same bed. No screen on window and smell wasn’t the greatest. We left window open with bathroom fan on while we went to our event (3) hours and smell was still there

The property was ideal for the concert we saw nearby