Top location for shopping and sightseeing , friendly and professional staffs, clean room … I was so happy to boom this hotel!!

Absolutely gorgeous hotel with accommodating staff. We had the Japanese style room and the Tatami mats were wonderful— best sleep ever! We also had the sea view and the private onsen which made for a relaxing morning and romantic evening. And the lounge: take advantage!

Wow. Thats all I can say. It is gorgeous and high end. Such a short walk to all the sights. The service was amazing. I would stay here a million times over.

A truly luxurious experience that is wonderfully hidden from the main part of town, but literally just a tiny (100m) walk to get into the center of it all. The service was top notch, and the entire experience is impossible to really summarize in a simple review =)

The location of the hotel is excellent and the staff were polite and helpful. The ferry service to and from Miyajima was convenient and the views around the property were beautiful. However, the rooms felt quite dated and in need of renovation. There was also a noticeable smell throughout the room and parts of the hotel, which affected the overall comfort of our stay. Given the price, I expected more modern accommodations and a fresher atmosphere. Overall, the service and location were strong points, but the condition of the rooms and the odor were disappointing.

Excellent hotel with top level service Great bath outdoor

So worth the money!! Everyone was extremely friendly and accommodating. The ryokan was beautifully maintained and very clean. I would recommend staying here.

It was very warm in the room, and we had to open the window at night to get to sleep. It's also not convenient to get to in the Island. That being said, it was a good experience, I wished I could've had dinner there.

This is the best hotel I stayed in during my trip to Japan. Sleeping in Miyajima, was the perfect reset. This hotel is absolutely amazing. Great rooms, spacious, clean and strategically located, I cannot recommend enough.

Great location, very comfortable Japanese style room. Kind and helpful staff, punctual shuttle service to/from the ferry terminal.

部屋にお風呂もあって、ホテルの方の接客もこちらを先回りする配慮で、本当によかったです。

清潔な部屋、良好なスタッフ対応でした。

Staff were very professional and helpful. Best service we have received in Japan. Proximity to the shrine was excellent. The keiseki dinner was fabulous.

部屋と夕食は良かった。朝食は、もう少しバラエティあると満足。 朝・夜のガイドツアーがあるのも良いと思います。シャンプーリンスの質をもう少しあげて頂けたら満足。ラウンジのドリンクにアルコールあれば、最高。夕食時に注文したハイボールも薄くなくて大満足。部屋着が浴衣以外の人がいてそっちが良かったので、私達には案内なく残念。

From the moment we checked in, the staff provided a thorough orientation in fluent English. They personally escorted us to our room and gave a detailed introduction to the facilities. The room was spotless and the soundproofing was excellent, ensuring a peaceful stay. What impressed us most was their exceptional personalized service. Due to our private itinerary, we needed to catch an early ferry at 6:40 AM. Although the hotel’s standard shuttle service starts at 7:00 AM, they specially arranged a private transfer at 6:20 AM to get us to the pier on time. Overall, it was a fantastic experience. If we visit Miyajima again, we will definitely choose this hotel to try out different room types.

Many restaurants and shops nearby, just be careful as many do close early

部屋付き露天風呂最高です。赤ちゃん連れで宿泊できました

客室への案内や食事の担当を2日していただいた竹中さんがとても丁寧にもてなしてくれて本当に良かったです。料理も素晴らしく、とても良い記念になりました。お世話になりました。次、旅行に来た時もまた宮島グランドホテルに泊まりたいと思える宿泊でした。

3歳、2歳の息子と妻と4人で宿泊しました。 予約した時から息子の食物アレルギーの件で何度かやりとりをしたのですが、とても親切に対応くださいました。 館内の綺麗さ、お部屋の清潔感、立地のよさ、送迎サービスなどはもちろん、スタッフの皆さんのホスピタリティの高さがものすごかったです！！ 夕食、朝食共に地元の食材も使われておりとても美味しかったです。 サービスがいい、食事が美味しいなど素敵なホテルはたくさんありますが、スタッフさんがここまで素敵な方々が揃っているホテルは初めてです。 まさに感動品質でした。 大人だけで来ても、子連れでも心身ともに癒されるホテルだと思います。 日頃口コミを書くことのない私が口コミを書いているのが全てです！ ありがとうございました。とても良い思い出になりました！また必ず行きたいと思います。

Excelente