The staff were great from the get go, really welcoming and informative. The dining experience was so special with delicious foods (kudos to the chef). The onsens (2 inside, one outside) were wonderful. And the location was amazing—-a great view of Mt Fuji from our room!! Absolutely recommend.

Beautiful location

Excellent!

Pros: - rooms on 2nd and 3rd floor have clear view of Mt Fuji and Lake Ashi if the weather is good - onsens are nice, indoor and outdoor - staff is very nice - they have 3 e-bikes to rent which was our favorite way to get around Cons - pretty old property, musty smell - kind of isolated so if you don't like their dinner you need to figure out a taxi to and fron town, uber is poasible but not giranteed to always get one available - dinner food was only ok

Beautiful location, very traditional Japanese experience. Staff was top notch.

This is an older and more traditional hotel. If you were interested in authentic Rohan Japanese experience, this is the exact hotel to go to. The view of Mount Fuji is unparalleled and the staff here are especially nice and helpful. I would stay here again in a heartbeat.

Service at the restaurant too fast

For this price I expected a completely different standard. There was no food after 20:00, no drinks or snacks available, despite the hotel being located so remotely. The room was very basic, 3 mattresses on the floor and bathroom was very old. The Onsen was available, but it appeared to be a common one, nothing dedicated to the room as it appeared in the pictures. Friendly staff, but we moved on as fast as possible. No effort made to secure any food in the evening, no taxi available and we had to rely on our own uber app to be able to get out of this remote location. On third attempt at 9 am an uber finally accepted.

The room and facilities are spotless. Our room had an iconic view overlooking the lake with Mt. Fuji in the distance. The onsen facilities were clean and maintained and the hotel staff was helpful and considerate. The meals were high quality and varied each day. A great way to start our trip!

We stayed only for one night but we had a wonderful and peaceful experience. The first day was a bit cloudy and we were not able to see the Mt. Fuji but the next morning we got a very privileged view of the mountain cloud free just from our room rest area. The food was amazing. The staff very kind and the onsen experience very unique. I highly recommend this place if you want to get a truly japanese atmosphere.

The property is very good for the authentic experience. A bit older but still modern (washrooms could be upgraded). It's really for the onsen experience and the food. A true spa resort! We went and it was early spring and rainy so less to do around the area.

Beautiful view and the room was simple but a traditional Japanese room sleeping on tatami mats. We did the half board and the dinner and breakfast were excellent and extremely fresh.

후지산 뷰의 객실도 최고였고, 직원분들도 굉장히 친절했고 식사도 훌륭했습니다.

we loved the experience having a private onsen was special. The food in the dining room is authentic and a bit challenging if you are not accustomed to it. The staff are incredibly helpful and personable

One of the best ryokan experience. Fantastic view, beautiful building, nice facilities, great foods and kind staffs. What do I need more?

Sehr sauber und großzügig. Bad etwas veraltet aber sauber und ordentlich

Perfect

お部屋も景観も食事もスタッフもすばらしい 特に露天風呂で見た朝焼けでピンク色に染まった富士山はとても美しかった しいていえば駐車場が遠かったなー 滞在客のほとんどが外国人だった

The hotel facilities are very traditional and well kept, our room was amazing from the awesome lake view to the nice tatami floors. The staff was very helpful and they provided support in both Japanese and English with ease. The kaiseki style dinner is a must, as it is an entire experience of delicious and elevated Japanese dishes with Western influences, we were left satisfied physically and mentally. Please remember that you need to book the kaiseki with the half-board additional option if your stay is short, in our case we only stayed one night and we had to add it. Even if you stay for one night you can enjoy the different onsen options they have available which is one of the key assets, just get in your yukatas relax and enjoy.

The room we got with the private Onsen was big and had a great view