Cafard dans la chambre et fourmis Moisissures dans la salle de bain Nourriture basse qualité

Absolutely amazing stay. Hotel lobby is breathtaking, the staff are so friendly and helpful and the food was great and room good too (with the exception of a rather uncomfortable sofa) Already planning to return again this year.

The complex was perfect for the family vacation. Play room, game room, beach club and lot of other activities for kids. However, we booked a suite with jacuzzi but got the junior suite and after spending hours talking to hotel reception and the hotels.com agent we didn’t get compensation for the extra 500 euros we paid for the suite, that was very unfortunate. Otherwise we were happy with the hotel!

Veldig bra, men et stykke til restauranter

Tout nickel

Familie

Professional efficient friendly staff. The rainforest atrium is exceptional. The food was delicious. The public train & bus and the free hotel shuttle schedule were frequent and mostly on time.

It was a very cold pool

Schone kamer, heel vriendelijk personeel. Goede kwaliteit eten , nette staat van onderhoud een aanrader!!!

Very nice hotel, big, clean and amazing room sizes. Will definitely come back!

Hotel communal areas were great. Lovely and clean throughout. Extra cost wasn't aware of included ndoor pool charge to use, needed a swim hat to use indoor pool or buy one if didn't bring and kids club usage charges if not on all inclusive basis Hotel room was clean and tidy but had some DIY issues like loose door handles and light fittings. Was also a leak coming through bathroom Ceiling. Logged it and they came quickly to try to resolve sadly the leak despite being resolved still occurred.

Lots of space with separate bedroom and lounge area .Also a large terrace balcony.Staff were pleasant. But …..the whole building is cold ….there is no heating at all ,only in the shop.Staying in December was a mistake as this hotel has used a lot of glass in the construction and has marble floors .Heating in the room was just adequate but I had to buy a thick jumper and slippers. The dining room was cold and cold plates for the hot food !!! It’s a long way from anywhere….lots of walking ,taxis and buses.Also it is next to a train track so quite noisy. This hotel really shouldn’t be open in the winter, indeed the Holiday World hotel next door was closed.

Hôtel 5/5. Nous avons particulièrement adoré l'hôtel. Nous y mangeons très bien. Le personnel est bienveillant et tres aimable. Parfait pour un séjour avec les enfants. J'y retournera avec plaisir.

Staff were amazing.need vegan on menu. Limited for me

Nice hotel with clean rooms.

Excellent Customer service, great atmosphere. This is one of the best hotels that i have ever stayed in.

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The room was amazing. The food buffé was really good, many options were available. Overall very clean hotel and rooms. My toddler loved the kids club and had wonderful time there. The spa was a bit expensive for a 1 hour stay, no shampoo or conditioner inside the spa. The gym had a limited number of equipment

We must have been palmed off with the worst room in the hotel, room 338. We would have had it changed but as we were staying 1 night and arrived at 6pm it wasn’t worth the hassle. Food was pretty good at breakfast and dinner.

Schone kamer, vriendelijk personeel en proper