Nice hotel, good facilities, but lazy cleaning staff, first day cleaner, just changed towels and half attempted to make bed, next day knocked door at 2.50pm we asked her to come back in 20 mins as we were about to go out, she told us she was finishing at 3.00pm so really had no intention of cleaning our room, just being lazy, they need to educate there staff about customer service

Comfortable room.

Excellent hotel with brilliant facilities. Helena at Reception was very kind and helpful 😀

Nice place but starting too look quite dated and in need of a refresh

Great help from Rachel to resolve a query for us

All round room,staff and amenities were good.

Great hotel with nice clean rooms and excellent facilities

Superior double room was fabulous, hotel was spotless. Spa facilities were great. Food in Hathaways was great too. Only negative and this isnt anything to do with hotel, just a personal gripe, there wasnt any beers that i particularly enjoy availabe on draughts. Other than that cant complain amd would go nack again.

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Room was great but could do with reception explain what time breakfast is and food was ok but bit expensive and not big potions

The room was ok, bed and pillows too hard. Main issue had been experienced with the evening meal, my wife had steak, it was very chewy and grisly, i tried it, it was tough. chicken was ok, nothing to write home about, service very slow, staff were run ragged, seriously lacking in staff, should have had at least another two staff. We waited for drinks, they didn't have time to give us the bill, i paid in the morning, reception gave us a £25 reduction for the inconvenience and poor food, we should have had the meals removed. Other tables were sending food back due to being cold. i am a very seasoned traveler for business and pleasure, i very rarely make a complaint or give issues with a Hotel. Regards David

Everything was perfect we had a fab stay as always. Love the hotel had quite a few family parties there Well done100%

The staff were really friendly and helpful. Our room was lovely

No WiFi in the room, for both days.

Staff is helpful and friendly

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Room was excellent. Staff were very friendly and helpful!

Staff were lovely and friendly. The venue/rooms is just somewhat dated.

I have choosed the hotel especially for the swimming pool and spa but they were both so old. Pool was too small and not clean. Steam room was out of use and sauna was not heat well, i could stay hours without any problem.. you should see the changing rooms.. i believe last renovation was around 1960s… Rooms and other facilities were so old…

Spa in very poor condition, steam room broken, pool cold, sauna flodded for some reason. As much corrosion on the doors and anything metal as a 1970s Ford Escort. No one interested in dealing with it, very poor attitude from staff, especially the spa manager. Gutted as the pictures look nice, just dont bother, over priced, poor staff, poor food.