Last minute booking which was extremely good value (I usually have to pay much more in Berkhamsted) and very convenient for the station and my destination.

No problems

A lovely location, nice staff and great value for money! Good parking.

It was lovely and clean and friendly service

A disappointing stay. Room small (despite paying for upgrade), aircon unit not working and small fan not sufficient for hot room. Decor drab and uninspiring. Stairs up to room smelt stale and walls needed repainting, carpet badly soiled. Fan in bathroom switched off, but when climbed up to cupboard to switch it on the noise was excessive. Limited hospitality tray. Having stayed a week ago in another part of hotel where it was more looked after and rooms a better size (with 2 opening windows which created airflow) we were disappointed

Easy check-in, clean spacious room . Great location with easy access to shops and restaurants

Check in smooth and welcome genuine Nice room Fan especially welcome Lived having windows which opened

The air conditioner was broken and couldn’t sleep because of heat.

Room was like a sauna, air conditioning was broken and replaced with 2 fans that didn’t do anything. Eventually relocated to a colder room.

Lovely receptionist. Quickly checked in. Everything is within walking distance, especially the M&S food hall. Comfy bed, and overall clean. Some things are a bit dated, but nothing to worry about. I would stay here again.

Receptive staff. Nice location, pleasant walk around the area and a lot of eating options around.

Staff friendly and room clean and bed extremely comfortable

Ok, room but has the appearance of have being used. Heating was done by an old electrical heater as the radiator didn't function.

Whilst a little dated, the bed in the economy double room was comfortable and we had a good night's sleep. The room itself was dark (not great lighting and one window looking over a small yard). The bathroom was OK. The shower was over a high sided bath and was a mixer rather than thermostatic. Plenty of hot water. Towels were fluffy and big! Tea and coffee in the room as well as water and biscuits and more on request at reception. Staff were fantastic. Really friendly, helpful and wanting to make your stay as comfortable as possible. This is room only. Breakfast was not available although there was an option for a discounted breakfast at another venue.

Very clean in a good location would recommend

Staff were very nice, quick check in, the room was quite dark and the a/c unit didn’t work so did get hot without the window open, which presented a bit of a security issue as I was on the ground floor. But overall perfect for my needs, nicely decorated and clean room.

This is the second time the family has stayed here. In the 3-year period it has gone do n terribly. Mould in the shower. Leaking shower tray. Cracked plaster. Noisy a/c. Uncomfortable bed. Terrible pillows. Power in our room kept cutting out too. Needs a major renovation.

Really friendly staff. Bathroom looking a little tired.

This hotel was in the perfect location while visiting my family in Berkhamsted. Right off the high street, large room, lots of storage space, water, tea and coffee, early check in, luggage storage. The staff were all very friendly and helpful.

The location is excellent. I have stayed on multiple occasions at the hotel as it suits my needs when visiting friends and family.