Lækre omgivelser og opmærksomt og hjælpsomt personale

Wir waren mit allem absolut zufrieden

Koselig å være på spa her. Men rommet var ikke godt nok. Det var masse mygg på rommet når vi sjekket inn, som var sjenerende for oss. Da vi skulle sove var det meget høylytt gjennom hele natten fra rommet ved siden av, det hørtes ut som om de var inne på vårt rom. Det burde vært isolering mellom rommene, særlig på et 5-stjernershotell hvor man kommer for å slappe av. Hotellet var nydelig ellers, god frokost og greit spa, men rommet vårt var ikke godt nok.

Beds were comfortable and the rooms were clean

I was COMPLETELY & UTTERLY disappointed with our stay. I am TRULY bewildered with the fact this is SUPPOSED to be a 5-star hotel! I have wanted to stay here since I saw the hotel on the movie Last Holiday….do yourself a favor, DO NOT spend the time, expense, nor travel to waste it all!!! I’m sure at one time, during its “heyday” it was a lovely place to stay, however, we found the public spaces were worn, sad, barren, smelly and dirty (looked as though no one had vacuumed nor dusted for months!) The carpets are in desperate need of replacement, it needs to be painted, as well as simple repairs throughout. Though, I must add, our room itself was very clean (small miracle). Attention: Hotel Pupp employee who is responsible for comment evaluation: Do NOT leave me a canned response as you have with every other person who has left comments. For YEARS, you have known and are completely aware of the degradation of this establishment, yet nothing is done about it!! These comments are STRICTLY to let others know about the sad situation which will befall them if they still decide to visit. I truly wish I would have read the reviews BEFORE I stayed. Lesson learned😞

Stunning hotel in the heart of Karlovy Vary. The staff were professional, welcoming, and attentive throughout the stay. The room and amenities were of the highest standard, offering both comfort and luxury. One highlight I’d highly recommend is visiting the Becher Bar—don’t miss their unique in-house cocktails, which were truly exceptional.

憧れのホテルでとても良い経験ができました

Wonderful property and servce -parking is not free

Eine kurze aber sehr schöne Aufenthalt.

Good hotel great service

Tolles Zimmer, sehr leckeres Frühstück. Das ganze Haus ist sehr beeindruckend. Die Auwahlmöglichkeit aus dem Kissenmenü ist auch wirklich toll!

The spa staff was wonderful. We left completely relaxed. Breakfast had so many options, and the gluten free bread selection was very good.

great

Das beste Hotel

Dejligt og slslappende

Dépendance is super hard to access to the spa they make you take your robe out the street and walk with it in the middle of winter instead of welcoming you in the spa with a temporary one. Very strange. Also staff is not friendly for the standing at the reception they are not nice.

훌륭한 호텔입니다. 추천합니다. 온천을 이용해 보길 추천합니다.

Exceptional

Dejligt hotel. Vi blev lidt skuffede over, at vi skulle bo i en anden bygning, der hedder Quisana som ligger lige overfor hotellet og ikke på selve det smukke hotel, som vi troede. Det var vi ikke opmærksomme på da vi bookede, men vi bookede også det billigste værelse. Derudover Rigtig god service og dejlig morgenmad.

Von außen Grandhotel von Innen Best Western Innerhalb des Hotels gibt es eine Zwei Klassengesellschaft. Hat man im Parkside Bereich gebucht, MUSS Man das Frühstück in dem Bereich wahrnehmen, welches definitiv kein 5 Sterne Frühstück sondern eher 3 Sterne Frühstück ist. Sehr eingeschränkte Speiseauswahl. Möchte man ein Omelett, muss dieses Extra gezahlt werden. Wir waren 2018 schon mal im Grandhotel und da war das noch anders. Wir haben versucht im Riverside Trakt zu frühstücken, wurden jedoch barsch abgewiesen. Auch ein Gespräch mit der Rezeption war ergebnislos. Fazit: Parkside Trakt ist 3 Sterne für Pauschaltouristen und Massenabfertigung. Wir kommen nicht wieder, da hier Grandhotel verkauft wird, wo nicht Grandhotel drin ist