Construction work going on outside but everything great inside

Overall ok stay for work, close vicinity to event venue. Property under renovation so rooms dark & unable to open blinds. Generally Clean but coffee cup stained with marks after room refresh. Saturday breakfast served very late from 8am forcing people to skip breakfast for early event starts. Weekday breakfast service lacked attention with minimal staff & resultant struggle to oversee stuff - no refills for food & coffee till you found someone.

We stayed here on an overnight stay to NEC. we usually stay in village hotels... I am a mobility scooter user & the a accessible rooms are great. spacious & clean with a large wet room with seat. Also a lift is a must.. Evening Food slightly overpriced for pub grub.. but good choice & hot.. Breakfast always good choice small batch cooking..nice to have eggs cooked to ie poached or fried.. order..Staff as always friendly & helpful.. the only downside at the moment with this hotel is they are in the process of extending & the car park is a nightmare to navigate & only a small area for disabled guests could be found -which was a good distance away from the entrance. Trying to leave was an a really nightmare as the signage for the exit was not prominent enough with it being road & the incoming traffic blocking this..many people driving round unable to find spaces / exit Just needs better signage for the exit... Would I stay here again yes but when the building work has finished..

*** Avoid this hotel *** No mention of the extensive building works ebing carried out. Building work started at 7.10am inside the hotel waking us all up Workmen peerig into the room when my 11 year old is getting changed from the shower when they are on a lift on the outside of the building (we were on the 4th floor) When complaining to the staff at the hotel they said we would recieve a full refund - now they are ignoring us and wont return emails Asked for their policy of work hours for the building works - was told verbally not before 9am for inside work. Manager at the hotel will not put this in writing Have asked for complaints proceedure from the same manager - emails now ignored Asked for the policy on informing guests that workmen maybe accessing higher floors from the outside of the building - again ermails ignored Would I stay here again? No. Would I book another Village Hotel? No. I have emailed and emailed (seems to be the only option as no telephone number for customer services) and again emails have been ignored. I travel on business a lot and stay in lots of different hotels and this has to be by far the worst hotel i have stayed in for a long time. Run by a manager named Daniela who will run for the hills if she gets asked any questions that are not on the script. AVOID!!

Great hotel, nice rooms, good bar and snacks. There was building work going on outside our room which we weren’t notified of so the window couldn’t be opened and the blind closed all the time as the work was literally outside, the scaffolding was almost touching the window

Great facilities, good location.. could do with more chairs around the swimming pool.

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Just a 1 night stay for us so didn’t use any facilities. Room was excellent, very clean and comfortable, staff very friendly and helpful. Complimentary car parking at weekends was a bonus as we’ve been ripped off at some hotels. Would definitely use again and recommend

The room was clean and tidy and represented good value for money. Weekend car parking was free and check in and check out was speedy. The whole atmosphere was friendly and the staff were very good. Bar food and drinks represented good value for money/ There were no boathooks in the room which could have been a problem during wet weather. There was also nowhere in the bathroom to hang wet swimwear. There were insufficient wrist bands available for the pool area meaning we did not have locker access and had to take our belongings poolside.

The room was damp and wet , window broken. Not ideal did report thwy changed sheets but the sheets were damp every morning

Loved my stay, room was really comfy, the sports bar was awesome, staff were really helpful and friendly, especially with all the refurbishment work going on. Would definitely stay there again if in Birmingham

Lovely staff really clean hotel

Bathrooms need refurb

There was so much construction and noise all day. The car park was £5 daily but no spaces available. We had no hot water in the room for the stay and no alternative room was available

A lot of building work going on - no notice of this in advance so was ill-prepared for the drilling, etc to start up at 8AM this morning. Had I known in advance, I would have booked somewhere else

Hotel, room and bathroom was all great. It is under refurbishment at the moment and our room window was looking out at a wall which wasn’t so great. But honestly was very good value for money.

Building works but no problem. Noisy guests in the corridor that woke me up at 1:30am. My meal in the grill was badly delayed as the request 'got lost'. Room was large, bed was comfy, shower was good. Free parking at the weekend. Not bad but not the best

This was an excellent hotel for our needs as a stopover for crufts nec.The room was clean the food was good all the staff were excellent no problems would book again if going to Birmingham.

Yes

Comfortable bed and clean room. Nice swimming pool