Staff was great getting us through directions of parking, finding the ski locker, what key works where, etc. Convenience to the lifts and Le Brez made our choice of ski in/ski out accommodations work well. The unit was okay, but could be improved. The heater under the window is extremely loud. Furniture is low end - uncomfortable couch, loose & wobbly side table - not safe for full coffee mugs, bed foundation is a shin stubber. Kitchen items were stacked and stashed in odd places - generally out of reach and no counter space for prepping. A small island on wheels with utensil drawers and convenient cupboard space.