This hotel was absolutely phenomenal! From the moment you walk through the doors you immediately realize the sense of coziness, the attention to detail, the friendly staff, the cleanliness, the positive vibes, and my personal favorite the most spectacular view in all of Torres Del Paines! There is no better view in the entire park. I highly recommend this hotel without any reservations.

Staff excellent, eager to help and always smiling. Premises beautiful.and well kept. Food delicious and varied. Great lunch bags for days when excursions ran late. The area itself breathtaking!!

We had a pleasant stay. Rio Serrano +spa hotel has provided a very luxurious experience during our stay. Staff are friendly and nice.

O Hotel é maravilhoso, quarto super confortável com vista deslumbrante para os picos nevados, equipe atenciosa e atenta para todas as nossas necessidades, comida excelente, spa muito confortável e também a facilidade de escolher os programas e transfer com a THE MASSIF.

Incredible experience from the hotel room to the staff to the epic views, highly recommend!

yes, wonderful room, staff, food and overall experience!

Amazing. The view from our room looked like a postcard. Great service. Great tour guides.

Friendly reception and clean room. Accommodating staff.

room cleaning and food kept this from being a five. Staff was delightful

Chambre impeccable, lit très confortable, propreté de la chambre et de l'établissement en général, spa relaxant et et bien sûr vue olus qu'exceptionnelle... on peut passer des heures à regarder Torres del Paine ! Pas de point négatif, foncez !!

Excellent hotel, lovely room and nice staff. Best to eat in the bar. Fully inclusive covers pretty well everything.

What a wonderful gem in the remote and beautiful Torres del Paine in Chilean Patagonia region. The staff are so welcoming and friendly. The spa was outstanding. The rooms are large and comfortable. The food is excellent. I have no complaints or notes for the property. Keep up the great work!

Com certeza um hotel muito bom, em um local brindado por paisagens belissimas. Atendimento excelente! Estrutura poderia ser chamada de excelente se tivesse ar condicionado. Inacreditavel um hotel desta categoria não oferecer ar condicionado para seus hospedes.Fui em Jan/26 e o calor é muito elevado. Não consigo achar coerencia nisso! Um equipamento "barato" quando comparado ao valor da diaria, que faz toda a diferença na hospedagem e nop conforto dos seus hospedes!!

We spent three nights and wish we could have stayed there forever (personal budgeting issues) Remarkable experience, service and staff .

Free parking. The staff was so accommodating with everything from changes in dinner plans to being late at the spa! i would give the whole experience a 10/10.

Amazing hotel with beautiful views located just outside of the Torres del Paine national park. The pool and spa are wonderful. The room and bathroom were clean and comfortable with lovely views of the mountains. Excellent vegetarian food options in both restaurants. Overall a wonderful stay.

Nice view, Terrible customer service. Not worth the money.

Room was very clean. Staff were professional and helpful. Foods were delicious.

Nice clean room, super nice employees particularly in the activities concierge, decent amenities

Great