Ross
2,0
/10
Đánh giá cách đây 14 tuần
Hotels.com verified review
Horrendous!!!! I had to cut my stay short as I was traveling with my child and the place was an absolute dump and not safe for a child. The door didn't lock from the inside or the outside, no hot water at night to then scalding hot water in the morning with barely any pressure from the shower (one extreme to the other) It wasn't clean. There was construction going on in the hotel that was never mentioned that would be happening. Carpet pulled up all along the corridor with pipes lying everywhere for guests to try and tip toe around. Constant banging and hammering from the workmen... Also smoking and shouting etc. underneath the bedroom window first thing in the morning, exactly what you want when trying to relax in a hotel. Reached out to hotel management and they were about as helpful as a chocolate teapot. They said they would take this on board but if I wanted a refund to get in touch with who I booked it under which I did but they refused to acknowledge the emails for a week until this morning they refused to refund me anything even though I paid for nights I didn't even stay as I had to cut the stay short because it was that bad. Awful!! But not surprised in the slightest, sums up their character perfectly.
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