This was not our first stay at Splendid Resort, which makes this experience particularly disappointing. We have previously stayed at this property and therefore booked it again based on our earlier positive experiences. Unfortunately, the standard during this stay had deteriorated significantly and did not meet the quality we had paid for or reasonably expected.
During our stay we experienced numerous issues, including:
• A broken toilet seat, which was cracked in several places.
• A defective hairdryer that could not be used.
• The inside handle of the entrance door was missing, making the door inconvenient to operate.
• We booked accommodation for five guests, but the terrace contained only three outdoor chairs, meaning not everyone could sit outside together.
• We requested replacement bed linen. When it finally arrived, staff knocked on our door at 8:45 a.m. despite us being on holiday with our family, including a teenager. Furthermore, we had to change all the bed linen ourselves.
• The delivered linen was also incorrect. We received seven sheets and one duvet cover for a double duvet, although the apartment only contained single duvets, leaving us without usable duvet covers.
• We specifically booked and paid for an apartment with garden view. Instead, our apartment overlooked the rear of surrounding buildings, with several air conditioning units creating constant noise throughout the day and nights