Helpful, friendly staff

The property location is good with shops nearby. But the property condition was very poor with leakage in the bathroom, bed rugged with a sagging mattress so much so that my daughter now has a sore back due to sleeping in that. The property did not have a drinking water fountain anywhere and the only option was to fill water from the bathroom. The staff were however very warm and were doing their best to help.

Location is good and my room was comfortable. Attention to detail in cleanliness was lacking. Staff difficult to locate at times with reception desk not always staffed. Continental breakfast was really just toast and cereal with very limited choice

Nice sauna, spa was closed. Great location to town

Great location and parking, staff were fabulous, large room, comfortable bed, room was a little dated but matched property overall very good.

Kind front staff, nice location on Katoomba's main street, easy access to Echo Point and walking trails. proximity to a big supermarket

This was a wonderfully quiet room. Hotel within easy walking distance to town center. Helpful staff. Would happily stay there again. Excellent quality for price.

Everything met our expectations

Beautiful property and beautiful people especially Michelle in reception.

Room 208 for Deluxe Queen was compact. The ensuite was too small for two people.

Room was very good size. The receptionist was very friendly and helpful. We were there one night, will surely come back.

Grand old building. Bit tired but clean, helpful staff. Breakfast very basic

Fabulous hotel,definitely staying again.

The lady on receptions was very welcoming and friemdly and made us feel right at home. The room was a good size and although a little dated all was clean and tidy. Breakfast was very basic but did the job

A

Staff v helpful re late check-in, info etc

Great location, extra friendly staff, clean, room cleaned each day.

Near to everything.

Very friendly staff, large, clean room and proper HOT water with great pressure.

Very easy to park. Very lovely staff members. Stayed in a room with 2 beds which is comfortable and clean. Funitures are old style, the sofa in our room is very old and worn out, and is covered with bed sheets. And the lights are quite dark like most of the hotels. Sauna downstairs is very comfortable and good but the little Spa is out of order. It looks better in the pictures. In reality, It could be more splendid.