Christina
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6,0
/10
Đánh giá cách đây 13 tuần
Hotels.com verified review
My stay at Kinsterna left me with mixed emotions.
The grounds are beautiful and well maintained. The pool area was beautiful and the breakfast was the highlight - an abundance of choice using fresh and local/their own produce - honey and marmalade were insanely good. Also, really liked that you could explore the grounds, their olive groves and vineyards and meet the lovely farm animals.
However, there are a few negatives that have affected our experience. We arrived late due to our late flight - the hotel were informed in advance. Understandably due to our late arrival and it being dark the staff just took us to our room and didn’t offer us a tour of the grounds or a welcome drink. So we went to the reception in the morning but the female receptionist wasn’t overly welcoming and didn’t offer us anything - no information or a guided tour. We even had to ask where the breakfast was served. I expect more welcoming and helpful receptionists at a 5 star hotel, so a very disappointing start to our stay.
Secondly we paid for an upgrade to one of the Byzantium rooms. Again this didn’t meet our expectations. I understand this is the historic part of the grounds but the room was very dark and very damp and the furniture felt very basic. There was even a dehumidifier on at all times and you you couldn’t use the cupboards as they smelt damp. Not an experience I was expecting of a 5star hotel.
It is a lovely hotel but I wouldn’t say it matches the experience of other 5 star hotels.
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