Terrible experience

Not worth for 20k Full of mosquitoes Bad bed Poor towels No selection of foods

We went there a year ago and since then it’s taken a turn towards the worse. Change of management perhaps? Or overworked personnel? First the rooms are dark and uncomfortable and don’t keep the humidity out, so didn’t really sleep. Our mission became trying to stay away from the property as much as possible. I got free electro therapy trying to turn on the bedroom light. The showers have snails and lizards. Slow responses from personell in restaurant (which only serves buffets now - last year was à la carte). If I’d pay about half I maybe would’ve expected something similar. But a premium price needs a premium stay. And it was far away from that.

The resort is absolutely beautiful, the location, the layout, the historically built cottages everything was fantastic. Food and staff in the restaurant and housekeeping were extremely friendly. We had a view things that didn’t make the 5 star rating. 1.resort advertises that there is WIFI in the rooms and on the premises - wrong. No WIFI anywhere except in the lobby. 2. Was minibar in the room. Upon arrival, there was no fridge in the room, after a bit of a discussion they finally supplied a fridge. Fridge never even got cold until the next morning. 3. Hot water - didn’t get any hot water until the next morning. So, if you can’t commit to what you advertise, please delete it otherwise more guests will complain

We arrived to find the pool was still closed after the monsoon season which we weren't informed of in advance and was a real selling point of the hotel. This was odd as other pools including the public pool in the area we're open. Additionally we were told only when we asked about it that the onsite bar was closed for renovations and we're recommended to go to a competitor hotel to use their bar. In general the staff were quite apathetic that the resort was not ready for visitors and although we really enjoyed the boat tour and the views were lovely this wasn't the stay we had hoped for. If amenities are closed some pre warning feels necessary.

Restaurant menu can be greatly improved

Idyllic quiet location with views of the boats and waterways, extremely courteous, happy and helpful staff. Great food options in house and close enough to pick up a Tuk Tuk to head in to town as well. An ideal place to relax and unwind!

View from our private pool room was exceptional. The hotel is in a beautiful location on the backwaters but is in need of a refurbishment. Food in the restaurant is very reasonable and great quality. We had our backwater boat collect us from the hotel, which was pretty special. It would take very little to uplift this beautiful looking place. We hope someone with vision will invest and we’d be back in a shot.

Excellent service

Had a lovely stay, if only for a night. We did a house boat afternoon trip and then stayed in the resort.

We left the property as we couldn’t stay, my daughter (4yrs old) couldn’t sleep so are we, due to bugs and lizards in the room. Very poorly maintained and totally unhygienic. The open Bathroom was terrible and we never used. I had requested refund for the days we didn’t stay. Please coordinate and do the needful.

Friendly staff, restaurant serving delicious food and the Punnamada Kayal view.

Very friendly staff, good South Indian food, close to shikara and house boat rides, traditional Kerala architecture of buildings. Very good Ayurvedic massage - that made my wife and I sleep for 12 hours straight. If you dont mind the 2 hour taxi ride from Cochin airport (like we did) - this is a great place to rest and re-energize.

The stay was amazing and the staff were hospitable. However, we had booked for a 2 day stay at the garden villa, but they had overbooked and were able to provide us only with a single day stay. To make up for the discomfort, they upgraded us to their premium villa with private pool and a free houseboat ride for an hour. It turned out to be a relaxing weekend. The restaurant is great and the food tasted great. More choices for dessert would have been better.

Check in and check out was smooth. We booked lakeside Villa and our room was well maintained. The lakeside views from our room were gorgeous. Our stay was very pleasant. The staff of the property are courteous and friendly.

Beautifully designed resort, once you get to it. Remote, small residential unpaved alleys, poorly marked from main road is the only vehicular access to it unfortunately. Lovely, clean cottages and rooms with unique open air bathrooms enhanced our eco friendly experience; I appreciated it, but probably not for those unprepared for the mosquito attack whenever you use the toilet. I just attacked back! Our biggest disappointment was the food quality at the only restaurant at the resort. If you are looking for typical touristy food, you'll be fine. Being the hometown of my deceased father, we were very familiar with traditional cuisine. Located on the bay waters, we hoped for a variety of fresh seafood, cooked authentic local cuisine style. Our experience was sadly contrary. The restaurant is definitely setup to encourage their buffets offerings, which offered mostly non-Kerala cuisine and very limited seafood. When we tried A la carte orders, the taste and freshness of fish was lacking, which is not what one expects at a higher end resort as Punnamada. It seemed the cooks were best at non-local cuisine. I hope they improve and explore unique opportunity available by location. We watched fisherman pass by daily with their fresh catches of the day. Why not support them? Visiting tourists would gladly pay a premium for freshly caught local seafood. My fav part of the resort was Yoga and massage. I learned a lot from yoga instructor Mr. Pradeep, who was excellent teacher!

The stay was good especially the free boat ride in the evening and yoga session in the morning. It was an unexpected pleasant surprise.

Failed to meet expectations. In need of a lot of maintenance. Food was sub-par. They originally agreed to give me a late check out, but then the day of told me someone else was arriving so i they needed my room and i needed to leave. The place was mostly empty so i think they just couldn't be bothered with my request (that they already agreed to).

The property was flloded in 2018 floods, and is still recovering. Unfortunately, it shows. Location is excellent, boat tours great.

The best part of our stay was the in-house restaurant by the lake/backwaters. Food was fab and we had one of the best appom and coffees in south of India. Our garden villas were generally clean and comfy but because they were nestled in nature, there were a lot of bugs and mozzies despite the cool weather. That said, the hotel recep is happy to provide you with insect repellant cream any time and the beds came with a net to keep those flying creatures out. At the point of arrival, there was a lot of construction going on, so it seemed like the place was a bit of a mess but as you venture further into the pty, the rustic greenery puts you at ease. They have plenty of games and activities; from tennis/badminton courts to foosball and ping-pong. Don't miss the complimentary sunset cruise!