Gorgeous location great staff/service, attention to detail and entertainment

Poor customer service, food in only restaurant (others booked months in advance apparently) was like a Hungry Horse. Spa was more like a terrible school swimming pool. V

Spotless room. Great restaurant staff

Food , location good Entertainment not great They try but…. Pillows rock hard and flat we requested more but they were the same

Good effort all round

Lovely room, friendly staff.

The main building was absolutely beautiful. Unfortunately the remaining seating areas throughout the hotel were not in keeping and had a very low key, local club, bar style feel. Our biggest complaint was that we had to book a time slot for breakfast. The only time slot available was 07.45, which was far too early for us however it was take it or leave it. The more annoying point was when we arrived, we were asked to wait at the door, the staff were not ready, tables were still being laid and food and drinks were still being prepared. While we stayed for 2 nights, 3 days, because we hadn’t booked prior to arriving, we were unable to eat in the main restaurant for breakfast or dinner which was very disappointing as I assumed we would be able to book on arrival for this restaurant. This restaurant is in the main building and very beautiful. The grounds were very beautiful though I wouldn’t book this accommodation again. I believed that this was going to be a luxury country hotel with excellent service. It was more of a budget style break, though not with a budget price tag.

Clean room, excellent staff, food is excellent, entertainment was very good, only thing was that the reception took some finding as there are no main reception, a email with it on would be good, south or north

Lovely golf course, decent food and good facilities. Really comfortable room.

A beautiful venue that is hugely understaffed. Breakfast that you have to Queue for !

my boyfriend and I took the trip down to Heythrop park, we were met with a late checking of an hour and a half as the room hadn't been cleaned yet, the room was small with very limited space with a significant lack of amenities such as soap or robes (we had to request these from reception). breakfast was very standard, nothing special which we feel didn't match the price point of the hotel. the second breakfast we had was a less enjoyable as the server couldn't be bothered to get us coffee. we partook in rifle shooting and archery which we both enjoyed, the host were personable and entertaining. my partner had a facial and back massage from the spa, the services were very enjoyable and relaxing with a good clean atmosphere. I used the pool during this time however it was disappointingly shallow making it difficult to swim however the changing rooms were secure, clean and easy to use. we had 2 dinners, one on the brassiere 32 which felt very sophisticated however the service was slow, portion sizes were small but manageable if you have a small appetite. the second restaurant was the market place, this was incredibly disappointing given the price with slow but frantic service, waiting almost 30 minutes for a jug of water which presented as a large cup of water to share between 4 people. it was a buffet service with a very limited spread of food and the bread offered was frozen in the middle. we opted to have dessert in our room instead of continuing the dining experience.

Property is in a stunning estate with beautiful views in every direction. Rooms a good size, nice linen, towels and toiletries and plenty of teas and coffee with fresh milk. Dinner in Market Kitchen was good and plentiful. Breakfast also in Market Kitchen was very mis-managed - long queues even though your time is reserved beforehand so staff know who to expect. There didn't appear to be anyone managing the room. No reason for queues as lots of empty tables when we got in there, they were just not cleared. More training of staff needed to deal with this - easy really, clear and re-set one table at a time rather than clearing bits off lots of tables. Extremely frustrating to watch. Availability to book restaurant choice and time online before arrival was very limited. Only option was Market Kitchen and nothing further on arrival. George Benson Tribute was excellent. Entertainment generally good. Pool and Spa looked very nice but are a long walk through hotel from South Wing. We didn't use. We were in South Wing. Car Park is some way from entrance and was busy. Walkway is on an incline which could be an issue if you are less able. You need luggage on wheels as no trolleys available and no porterage. Overall a pleasant stay but could have been excellent with some tweaks.

Will not return, service was awful in every area, no body knew anything, every drink order and food order was an absolute disaster. Worst service I’ve ever received in a hotel. Absolutely no knowledge on anything. Our dinner table wasn’t even ready for the time we booked it for, they offered us complimentary drinks for all the problems then charged into on our bill!! The spa is absolutely not a spa, was in there 20 mins, with very limited seating so we couldn’t even just sit and relax even though the facilities were crap. The group had no refreshments the whole way round 18 holes, the shack was closed, they were told they had no golf buggies yet an entire row of them sat there the whole afternoon. Rooms were nice but boiling hot, some of us had air con some didn’t, some fans and some absolutely nothing, when you all pay and book the same rooms it’s not acceptable.

Relaxing and good quality. We don't want to leave. Thankyou

Had a really great time at Heythrop. Initially had a problem with our room but this was sorted out straight away without any fuss. The new room was fine. Staff were very helpfull and friendly. Entertainment overall very good. Loved the quizes and daytime entertainment out on the Travelling Duke terrace. Evening entertainment was mostly very good. Our room was kept spotlessly clean and we had a really comfortable bed. Not so good was, having to pay extra for certain dishes in the restaurants and the Brasserie 32 on 2 evenings ran out of 3 or 4 dishes by 8pm. Wasn't impressed by this. We also felt that the menus never changed so it could get a bit samey. At breakfast if you wanted sugar in drinks it was dished out to you on request not on the table. Felt this was a bit tight. Overall an enjoyable mid week break.

Far to big Having to book a breakfast time is unacceptable. And not being able to get a table in the fine dinning restaurant was also unacceptable.

Global warming is not a foreign concept to anyone. We booked the hotel on one of the hottest weekend of the year - and there was no AC in the bedroom which is explained by the listing of the property.. nothing in the hotel has been to address that - you could have mobile AC unit (upon request) fans.. perhaps blackout curtains.. I paid more than friends of mine that ended up in a AC roomed in the new building.. insane and the reaction from the staff completely stoic and inflexible and clearly unbothered

Property was fabulous in location. Some staff not particularly welcoming, sometimes not even acknowledged when waiting at the bar. The app they require you to use does not work, tried to book dinner on the app to be told no times were available, but when going to the restaurant we wanted to dine at we were booked In immediately. I would advise they make the app work or just go back to book in person or on the internal phones in the hotel. Some events were not available due to lack of staff or equipment (e-bikes for example)

Overall a very nice place. But when it sayed adults only, we did not expect 70+ only

Friendly staff nice breakfast