Staff were excellent and considering it was built in 1444 it is not surprising that in places it is looking a little tired. Bar was excellent and the staff were friendly.

The room was lovely

A really enjoyable place to stay. The New Inn is picturesque and historic; it is neither a five-star hotel nor a modern one. It could do with investment. But it is really to be enjoyed for what it is, and the staff manage it as best as its antiquity permits.

Hotel is in a very central position in Gloucester, right amongst the shops and with a variety of restaurants within easy walking distance. Hotel itself is very old dating back to Tudor times and is steeped in history. As it is a listed building any renovation work would have to be carried out to strict regulations. Rooms themselves are pretty basic but clean and comfortable. There are very steep stairs at the hotel and no lift so people with mobility difficulties should avoid this hotel. All in all a pretty good stay really.

Great stay at the New Inn. Staff friendly. Beds great. Nice good value breakfast. Yes, it's a bit tired & less modernised than many, but this place oozes history.

Room was large and spacious, the staff helpful. Although some noise heard from the courtyard below, this is to be expected. The hotel is full of character and history and was a real treat to stay in.

Check shower fitting as mine did not work properly

The building is listed one so as good as can be only problem was the shower over the bath not controllable and no hand holds to get out of the bath ok if you’re young

Nice bar, amazing building

sent my staff here over night - all good

Overall the stay at The new In was satisfactory. The staff were friendly and helpful. The decor of our room was a little tired and dated, but overall comfortable. The advertisement stated there is a real ale bar but NO real ale is sold

I liked that it was in the town centre. The bathroom was big and clean. It had a good sized bed. But it was too hot and it needs a bigger fan in the room.

A company that decides you're banned based on something that caused no disruption 5yrs ago, is quite sad, especially as you have stayed with them twice since that time without them having an issue with it.

Worth staying here for the history, but the room was a bit tired. However, price and location made it worth it.

A very Historic Inn with great history but in need of much work and investment , it could be fantastic but sadly it is very tired .

Five stars for old and charming. I've taught about the use of coaching inns in play production during the Tudor period. I'm from California, so it was very exciting to see one in person. I recommend the best room--the Oak. It's reasonably priced and will make you feel as if you are in a period movie. The New Inn is well located for seeing the Cathedral, which is unusually rich in history and warrants a guided tour. The bar carries a very good selection of beer.

The inn itself is lovely and the staff were so accommodating! That said, it’s a medieval inn and does NOT have any air conditioning despite being advertised as such by some sites. I would highly recommend it to anyone unless it’s a heatwave as it was when we were there.

The inn itself is lovely and the staff were so accommodating! That said, it’s a medieval inn and does NOT have any air conditioning despite being advertised as such by Expedia. I would highly recommend it to anyone unless it’s a heatwave as it was when we were there. The staff said they’ve been fighting with two booking sites (not all) who advertise it has a/c as Expedia did to take it down as it was not originally in their description and amenities and causes problems for their guests.

The location of the hotel is excellent and is full of character. But there is a fine line between character and shabby - the place is badly in need of a makeover as looking very tired and out dated.

Beautiful old pub, in the centre of town and a short walk from the Kingsholm. With it being old, it was a bit run down and there was no air con on a very hot night. We had the windows open but they backed onto a delivery area, so we had trucks arriving in the morning waking us up. Staff are friendly and helpful