The front desk staff, Juanito, was amazing. He was very helpful, calm and responsive. He made our whole experience much better.

The place was nice. Super clean and everything worked great. Laundry available which was nice. Access to a coffee shop, liquor store, bike shop and a huge drug store next door. A/C was cool enough for me. Morning staff was nice

Very clean room. I'm very very nice staff. The power was out when we arrived, and they figured out how to get us in our room. It's a bit weird because the hotel is in a shopping mall parking lot, but we were very pleased with the accommodations. And the quality of the room. We would definitely stay here again! But worth noting that we use hotel rooms for sleeping. And we're very rarely in the room or at the property other than to sleep.

Hotel was well maintained and the room was clean. The spa areas were well maintained and clean.

I could hear people talking/walking above my room.

Good overall but nothing spectacular. Some TLC required

it was amazing staying there. Very quiet.

Easy parking and very close to shops and stores. Rooms are a little noisy and we could hear people in the hallways until 3am. Manager and other staff are efficient and friendly. Recently redecorated, some unfinished details like caulking and such but overall a nice job.

Chambre propre et confortable Bien situé Personnel aidant et courtois

The room was tired, dim light, lousy view, and uncomfortable sitting chair.

Staff were courteous and polite, the room was clean like a 4-star hotel.

The room was renovated but i can see it was not to a good level. Missed drilled holes on counters, sloppy drywall patching. Staff was very friendly and accommodating

Staff was very accommodating

No TV - had issues getting heat in the room - the tap in the shower was not working properly. Sporadic water flow - stream then full flow then dripping. Not sure what that was all about. They are renovating the third floor so I can see some issues as an over spill however we were not advised upon booking. I booked 2 rooms for Christmas night for my elderly father and brother and his wife that flew in for Christmas so I was pretty mad that they had to experience these issues. The reason I booked this hotel was location to my sister’s house - the rooms looked clean and the hotel looked nice. I would have booked farther away and paid more for a better experience. The only thing that brought the rating level up to a 2 was the friendly staff (Jason in particular who made the reservation follow-up experience very smooth)

My plane was delayed and they wouldn’t refund me

Stained sheets , dirty walls that haven't been wiped for awhile, leaking taps. Do not feel the safest as there was no swingbar lock. (internal lock) Not much info on the amenities offered. But has a nice view.

Was not able to access the hot tub

The service was good at check-in and checkout. Give us an upgrade for a decent price. The handle came off in the bathtub and they provided us with a discount for the inconvenience. Room was clean. We did not make use of the hot tub or the bar, but is connected to a mall so where there are many amenities around. Good location.

IT a ils hôtel

Thanks to Jason at reception. We received Fairmont level service. Super grateful.