분위기가 좋습니다 직원들은 친절했고 저녁은 먹어보지 않았지만 조식은 일본식으로 나옵니다 시내에서 접근성은 떨어집니다 프라이빗 온천서비스는 꼭 이용해보시기 바랍니다

Top notch, incredible hospitality and food. Kind and professional staff, we felt taken care of from check in to check out. Exceptional experience.

The hotel is fantastic. The room and common areas are beautiful and spotless, the staff were so friendly and helpful (Erika in particular was brilliant!), the food and drink were great and the hotel was really well situated to explore the area (although a car is essential). Would highly recommend.

This was a very exclusive stay with excellent food using a carefully selected choice of Hokkaido produce as well as sake and wines. There is a shuttle from the Otaru Chikko station if you organise in advance but you can get in to Otaru using a taxi without any problems. We had an in -room onsen which was gratefully received and used quite a few times. Beds were comfortable but upstairs if anyone had trouble with stairs.

館内の場所表示がデザイン重視でわかりにくかったです。ライブラリーがあって良書がありましたが、友人に教えてもらわなかったら、館内案内にも記載されていなかったし、利用できなかったかもしれません。お客様が少ない日だったので、歩けばすぐお声がけはいただきました。インクルーシブのルームサービスはとても良かったです。朝ごはんに果物がつけば、質重視のメニューで、最高でした。

5回目位来てます。今回来た時から経営が変わって大浴場が、予約貸切で値段も高く(今回は露天風呂が故障のためお金はかからなかったど)部屋風呂だけだと、好きな時に何度も入れないので、そこを前の様にいつでも誰でも入れる様にして貰えたら、また是非行きたいです。

室内温泉はとても良いです。 貸切スパ設備を更新するとの事でしたので、その後に期待したいです

숙박 시설은 작년에 비해 업그레이드 되어 더 좋았습니다. 룸서비스로 간단한 안주나 주류를 주는 것도 좋았구요. 다만 대욕장이 문을 닫은 것은 많이 아쉬었습니다. 그리고 작년까지만 하더라도 숙박에 저녁 식사(가이세키)가 포함되어 있었는데 올해는 료칸을 방문하고 난 뒤 이런 정보를 받게 되어 굉장히 당황했습니다. 료칸은 가이세키가 기본인데.. 료칸에서 연락 온 것도 알러지 여부와 도착 시간 여부 정도였지 저녁 식사에 대한 정보는 아무 것도 없었습니다. 작년 방문했을때 저녁 식사가 포함이라 올해는 그렇줄 알았는데 아무런 안내가 없으니.. 방문하실 분들은 미리 확인하고 방문하세요.

Very cool Stay! We loved the kids futon!!😍 Deep dive into the Japanese culture. Everything was super interesting and we can’t wait to be back. Foods were delicious and Location nice next to Asari Ski resort. ありがとうございます！

食物極差，房間貨不對版

Yes

Overall, it was a wonderful place. However, the dinner did not meet my expectations, and I believe the taste could be improved.

Good

Great staff, lovely design and beautiful setting.

Amazing

Very good service from staff

清潔で、雰囲気も、食事も、デザイン性も良い。たまたまかもしれませんが滞在時は空いていて静かで良かった。家族4人（高校生と幼児含む）で一泊。

Incredibly relaxing onsen and an excellent dining experience in your own private dining room. A great retreat.

コンシェルジュが常に付き添ってくれています。とても大切にしてくださいました。

A beautiful place to stay with peerless service. My wife and I had a wonderful experience.