Room was so cold but air con. Is not working. Room was clean but in the bed it wasnt so clean there were dust

Terrible experiences

Great staff and location, poor on delivery of services vip perks

Ótima localização. Equipe muito gentil. Café da manhã satisfatório e não havia mudança de cardápio. Restaurante do hotel bom também. Quarto bem amplo e muito confortável. Sentimos falta de mais tomadas.

The room size was great it really felt like home , the decor and bathroom size was amazing , the staff were fantastic and so helpful when looking for local dining opportunities . We loved our morning breakfast an sunset drink on the rooftop pool area , Lucia was fantastic :)

Clean and with really friendly staff. 3rd floor room was quiet. Breakfast was tasty. Nothing wrong with the hotel for a family stay for a couple of nights. My only issue was with the pool, the wood around it was old and it was easy to get splinters / there was lots of metal bits screwed into it that you could catch your foot on.

Highlight is the view feom the bar and pool deck. Staff were helpful. Felicia at breakfast is a very sweet lady. Apartment had a bad smell so they gave us a spray for the drains. We needed a plug cinverter and thay wasnpeovided promptly with no issues. Bathroom was poorly finished. There are not many plug sockets but the bedside lamps had alots foe charging cables. Ok stay for 2 days.

Rooms are big but old.

Excellent pool and restaurants. Very kid friendly without loosing the appeal for the grown ups.

Trevlig personal och bra läge.

This hotels location is amazing it’s one block to the promenade. The breakfast needs some help, staff never refilled any of the juices etc. and to be honest the staff were the most unfriendly I’ve encountered. The kids club is a nice touch if you have children. The upper desk has a beautiful view.

I stay two days, with no cold water. May work of the suite I stayed was badly done. Humidity in bathroom, with no ventilation. Falling apart tiles… Loud noise in the morning daily starts at 7:30… the manager at hotel offers no help nor flexibility to client needs. Very bad client service. It dose not deserve to have a star! Rooms are Non-refundable and no warning of on going construction mentioned at booking nor at check in. Only a paper found when enter the room which is toooo late already. I am adding the photo of wall in bathroom. Notice of construction and the managers name and phone no here. I am a frequent business traveler and this is definitely the very worst customer service I have ever felt with.

Unfortunately I cannot recommend this Hotel. On the bright side - location was good, the room big and staff friendly. But the room especially the floor were not clean (even after I asked to clean the floor so our daughter can crawl there). There is no AC in the bedroom only living room. It was extremly loud. I don't know where the noise was coming from. All in all we did not enjoy our stay and definitely not for the price we paid.

Nice staff. Great breakfast.

Amazing staff .. very helpful receptionist even ordered uber from her own account .

Great stay but breakfast a bit patchy

The location and the hotel do not complement each other. The room rate we paid and what we experienced was 4/10 in terms of the hospitality due to following; 1. The room cleaning was terrible. We had to buy a disinfectant (Domestos) to kill the smell in the bathroom of which the front office team was notified. 2. The noisy music from the breakfast bay in the morning was disturbing. 3. The breakfast was basic and there is an additional cost for Cappuccino and other hot beverages.

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Das Hotel ist in die Jahre gekommen. Das Zimmer war laut und es roch nach Fritteuse… Fremde Haare auf dem Boden. Plastikboden ist unangenehm. Nur der gepäckmann und das Frühstückspersonal sind positiv hervorzuheben.

I recently stayed here for 3 nights and had an extremely disappointing experience. My room was directly below the rooftop bar and kitchen, and the noise was unbearable throughout the night. It was impossible to get a good night's sleep with the constant clattering and banging from above. At check in I asked if the room was quiet as I have 2 small children and was told it was. There was constant clanging of plates and cutlery in the kitchen which spilled over into the stairwell. At 22:00 when my kids had been kept up for 2.5 hours I called reception and was told it was a once off in preparation for an event the following day. Unfortunately this was a fabrication and the noise was repeated for the remaining two nights. Upon discussing this with he general manager, he was rude, dismissive and defensive at times, knowing full well that they were undermining their customers comfort for the convenience of their staff. Their lack of honesty and transparency was very frustrating, and from my experience it seems to stem from the top, which then cultivates this attitude down the ranks. Additionally, I was shocked to find that the emergency escape stairwells were blocked with a "no entry" chain, a green bin, and cushions that also hid the safety signage. This is a serious safety hazard and completely unacceptable. They also wedge fire doors (designed to shut automatically) open, which is an additional and quite concerning