I would not recommend this hotel based on my experience. When my family arrived, the rooms had a strong unpleasant smell. The biggest issue, however, was how the hotel handled an emergency situation. I was detained by immigration officers at PTY Tocumen International Airport in Panama and was separated from my family. My family explained to the hotel staff that I could not check in because I was being held by immigration and that the reservation was in my name. Despite the fact that our rooms had already been paid for through Expedia, the hotel refused to allow my family to check in under the existing reservation. Instead, they were told they had to make an entirely new reservation and pay again if they wanted a place to stay. With no other options, my family had to use money they could barely afford to spend. Afterward, I requested a refund through Expedia because we were unable to use the prepaid reservation due to circumstances completely beyond our control. My refund request was denied, and I lost the money I paid for the original reservation. I hope management reviews how situations like this are handled. Travelers should be aware of the hotel's policies regarding prepaid reservations and emergency circumstances before booking.

It's always a pleasure to stay at RUI

The room was very clean but need some update. Staff is generally helpful.

Super Hotel und Lage, das Frühstück ist 1AAAA. Super nette freundliches Personal. Wenn wir nach Panama wieder kommen, auf jeden fall wieder das RUI Hotel. DANKE

The breakfast was amazing a lot of options the rooms were cleaned every day staff was nice and helpful I would definitely recommend this hotel to everyone 5 stars

Breakfast was A1! I’m not a morning person but I made it down to breakfast every morning. Rooms were cleaned everyday! Staff was very accommodating! Impressed!

Todo impecable. Muy recomendable. Muchas gracias

I recently stayed at Riu Plaza Panama and had a pleasant experience overall. The standout feature was definitely the breakfast. The buffet offered an impressive variety of fresh fruits, pastries, hot dishes, and made to order eggs, making it easy to find something different each morning. The hotel is well located and the staff were courteous and helpful throughout my stay. One thing that surprised me was that the room came with only two pillows, the first hotel I have stayed in that did so. I had to request additional pillows, which were provided, but it would be more convenient if extra pillows were available in the room from the start. The gym had an unpleasant scent during my stay Personally, I prefer more modern hotels property is also beginning to show its age and would benefit from some upgrades, particularly to the rooms and common areas, to match the standards of newer hotels in the area. Overall, it is a good choice for business or leisure travelers, especially if a great breakfast is important to you. With some renovations and a few small improvements to in room amenities, it could easily be an excellent hotel.

Todo genial, siempre cumple las expectativas

Staff were very pleasant and attentive. Great location! The hotel is beautiful and clean. I would definitely recommend.

The place smells musky and its old. The carpets are smelly. The rooms Ac does work properly. The toilet seat was broken. The tv is old and not a smart TV. A poor choice in a hotel.

The room was clean and spacious, excellent customer service and buffet breakfast was good also

Great place , wonderful buffet a bit crowded. Well located

Everything was wonderful, the service, the employees, hospitality,the food, the environment. The cleanest of the hotel and overall the staff were great

Rooms were cleaned daily, staff was friendly. Excellent options for breakfast. Catered to dietary requirements well. I enjoyed my stay.

Ficamos somente uma diária pois estávamos em stopover por 1 dia. O quarto estava com um cheiro muito desagradável de mofo com umidade. Se ficássemos por mais dias teríamos pedido para trocar de quarto. O cheiro era muito forte . Quarto 920. Tivemos que borrifar Body splash para melhorar o cheiro. Dizia quarto com vista para a cidade . No entanto, o vidro estava sempre muito embaçado não permitindo a vista que prometia . O café da manhã é bem completo . O mensageiro após levar as malas até o quarto ficou esperando a gorjeta. Se o hóspede quer dar ele da . Caso contrário pode se sentir constrangido se o mensageiro não sai do quarto .

The staff are very helpful and polite.

Our floor & room had an odor besides that its a nice hotel

Great location. Wonderful staff

I like the friendliness of the staff and their willingness to help with whatever problems occurred.