Clean, efficient, well maintained

Staff were excellent! Room lovely and bed great Very hot and AC or heat control and could not get below 21 at night. Adjusted sawyers not available very late - had to order on more expensive would not have booked knowing no onsite pub/restaurant available as a solo traveller that’s a must

Unfortunately the restaurant was closed something that we were not told when we checked in. The bar food consisted of a 5 item menu only and food was not allowed to be taken to room. The area has no other restaurants within walking distance. The room was excellent but the facilities that were available were very poor.

Upon arrival just after 4pm, I was given Room 24 which was on the ground floor, directly adjacent to the dining area without soundproofing but an open doorway. Also in the adjacent rooms were numerous foreign (migrant?) families with children running up and down the short corridor, and plenty of door knocking and chatting loudly in the corridor. I complained to the reception staff (man instead of the young lady who checked me in), he apologised and moved me to another room on 2nd floor, plus gave a free drink voucher by way of apology, as it wasn’t the last room in the hotel. Odd it was given out in the first place. The second room has aircon that won’t switch off, unless you remove the room key so all electrics go out. I read this in other reviews so knew about it in advance of booking. In my second floor room, the sink was blocked and management must have known about it, as the sink plug (revolving disc) was missing. There was one in the ground floor room. The beds themselves are super comfortable, probably one of the best I’ve ever slept on, although some people may find them a little too high up off the ground. The surrounding area (over an Easter weekend) was a bit desolate. The road and surrounding land has much subsistence, with roadworks and single lane traffic lights which aren’t too much of an issue. There is a Subway but I never saw it open. There isn’t much else to look at, just a building site next to the hotel. I wouldn’t stay there again.

Clean room, excellent staff, functional hotel near a nice village with pub and Indian restaurant. Would stay again.

Chelsea on reception provided exceptional service, thank you. Good hotel, on busy road but very effective double glazing.

Not a great visit, team not helpful or friendly.

A few bits of wear but overall a nice room with very friendly staff. Firmer pillows would have been nice

Very clean room and quiet

It was great

Always a comfy place to stay

Very comfortable bed, excellent cleanliness and no problem parking.

The room was very clean and bed comfortable. The staff at check in was lovely and friendly.

Clean room great breakfast and lovely staff. Room was cold but I was only in it for 6 hours so all fine.

Lovely hotel, clean room, great amenities. Staff welcoming on check in, Tia at breakfast time was professional and friendly when I asked for a Gf breakfast. Alex was also welcoming. Highly recommend for the price point. Will stay again.

Clean

I've stayed at this hotel a few times now, mainly because of how comfortable the beds are. Staying again in April. Always my first choice hotel when I'm staying in the Newport area, I highly recommend it.

I stay at the hotel often and am very happy with the rooms and staff. Very clean, tidy and professional. I did however have a dreadful experience at the sister Restaurant, its an american themed place a few meters from the hotel. 7PM Saturday evening, I was the only person there apart from two servers, two chefs and a manger, and some guy doing a quiz? They made a fuss of where I could and could not sit, again, I was the only person there, I ordered a pizza (very nice) but decided to take half of it back to the room as the guy doing the quiz was making the experience very awkward, I was told I was not allowed a pizza box as I was eating in, after multiple requests I was given some napkins to take the food out. I can honestly say I have not been made to feel this uncomfortable in a restaurant before, please note I have been in the Hotel and Restaurant business for over 36 years!

Absolutely brilliant hotel and I love staying here. I stay here quite a lot and the reception, kitchen and maids are the loveliest and most professional people in the hotel industry. Couldn’t say enough nice things about this place. Rooms are lovely, beds are comfy and breakfast is class!. Only thing I would say is that the A/C doesn’t really work too well and takes a while for the room to cool down, so it is a little warm in the room for my liking, but that is it. Thank you everyone at Tŷ Magor!!

Room was lovely and clean. Staff great.