Arrived 15:15 where we met another guest in car park. He went 5mins ahead of us to check in. When we arrived he was sitting at a table outside. He said he'd rang the bell. We also rang bell. Greeted by Mark holding a baby (adults only?) saying "Yes" as though who are you? Taken aback we explained "we have a booking." "You better come in." We were then told, due to a bereavement the cleaner could not make it, so the room not ready and will be an hour. "You can wait here or go for a walk. "YOU DONT HAVE ANY OPTION REALLY." We then had to leave our luggage in an unsecure room with other luggage. The other guest had travelled for 5 hours and was looking forward to getting into his room, and having a cuppa. We were not offered anything!!!! We were informed mark knew about situation at midday over 3 hours earlier, but didn't think to text us. YET!!! On our last day he emailed and texted at 9am reminding me we had to be out at 10:30. Imo this text was intended to hit notification tone on my phone to ensure we were awake!!!!! We did not see him again throughout our 2 night 3 day stay, untill we were leaving. Where he stood by front door like some kind of guard ensuring you left by 10:30. The other guest like us was not impressed either, and like us won't be back. Yes understand unforseen circumstances! But he had 3 hours notice. Put tea/coffee juice out? You're in hospitality......Be hospitable? Disappointed as cheaper options were available at time of booking. Not impressed!!!!!!!
