An oasis of calm with food.

Place is beautiful Restaurant a little pricey but good

The setting is genuinely remarkable — colonial architecture wrapped in dense jungle gardens, with a beautiful pool and staff attentive enough to pull you aside and show you a nesting owl. That kind of place-specific magic is hard to manufacture. But the experience has real rough edges. The rooms feel dated relative to the price point, and the walls are thin enough that you'll know your neighbors intimately. More frustrating: several sources still describe direct access to the Chichen Itza archaeological zone, which no longer exists — worth knowing before you book. Small operational failures compounded this: taxis requested but not followed through on, and notices about outside food and drink posted with a tone that doesn't match a property at this price tier. The restaurant leans expensive, particularly for wine, which matters more here than it would in town given how far you are from alternatives. The birdwatching program looks excellent, but was booked for the time that worked for us. Book early or confirm availability on arrival. Thin walls, but rooms are spotlessly clean. If the grounds and atmosphere are your priority, you'll find them here. Come with adjusted expectations on the rest.

Adrian at the front desk was exceptionally helpful and friendly! He got us a guide for Chichen Itza the evening before spring equinox, and arranged an early breakfast on our departure day. The grounds are really lovely, next time we will book a bird watching guide!

Beautiful spa like restful hotel - colonial style and one we’ve already stayed at and will come again. Gorgeous food too

This property is stunning, the gardens are beautiful, everything is clean and the staff are very attentive.

Every person (and one friendly dog named Rocky) at Hacienda Chichen-Itza is helpful! From an early check-in, to the front desk manager who made sure we had a lovely table for two during our one-night stay, to the servers, we had exceptional service. The pool is Olympic length I think, and great for lap swimming or just floating under the palm trees. The setting is unique and peaceful. Come to see the Mayan ruins; stay to enjoy being pampered.

Tout était parfait. Mention spéciale pour le jeune homme qui a fait le check in. Efficace et très sympathique. La qualité de la nourriture et du restaurant est parfaite.

A tropical paradise and wonderful staff.

Lovely the staff was superb. The grounds are beautiful

Great menu for all meals. Fresh and tasted wonderful. Staff was very friendly and helpful.

La Hacienda está muy bonita porque tiene mucha vegetación y está agradable. El cuarto donde nos hospedamos estaba normal, nada sobresaliente y sin TV.

Excellent hôtel pour aller visiter le site historique de Chichen Itza. Mention spéciale à la magnifique piscine, parfaite après une visite du site historique.

What a lovely lovely place, it really takes you back to old school colonial architecture and living. The hotel has developed a wonderful eco friendly hotel with a beautiful garden and pool that should be enjoyed. Food was wonderful and so nice to see that they produce as much of their own food as they can and where they’re unable to, they source from the local community. Our only comment would be that if you were staying for more than one night, the beds are small for 2 so as a family it’d be worth considering 2 rooms but it really didn’t detract from our stay.

Beautiful 😍

It was an amazing stay. We arrived late at night and Adrian waited for us, to greet us and gave us a fabulous welcome. He made sure that our stay was unique and personal ! Gave us the proper advice for travelling around and recommended the best dishes where food was concerned ! The room was tastefully decorated and the entire ambiance of the property was absolutely amazing! Definitely it’s a ‘must stay’ place. Thanks Adrian and staff for the fabulous hospitality and everlasting memories ! Best of luck to the staff and management of Hacienda ♥️

A beautiful property with a lovely pool and amazing grounds. The staff was very attentive and friendly. This is close to the Chichen Itza Monument, and the Ik Kil cenote.

This property is awesome. It is very peaceful and the staff is friendly and attentive. The tree of life out front is amazing. The pools is very nice too.

Beautiful grounds and pool. Ideal place for relaxation, great food. The only thing should be improved is the air conditioner. My two units had the same issue, no one could sleep. The rest was perfect.

Un lugar sumergido en la selva, hermoso, simplemente hermoso. La atención del personal, siempre presente y amables. La habitación sencilla pero linda, aunque un sillón casual estaría perfecto. En la zona de la alberca definitivamente necesitan sombrillas porque prácticamente todo el día el sol está sobre ella. Lo que sí recomendamos es que el mezcal de la casa sea re pensado porque para nada se siente de buena calidad. Muchas gracias al chico de recepción por la información y tips, super amable.