Xếp hạng và đánh giá tổng thể Antiq Palace Hotel And Spa

Worst customer experience of my life. Our room which was advertised as having a working air conditioner was over 89 degrees in the morning after cooling off from an open window, during the night it was closer to 94 degrees. We alerted the staff to this issue at 10:00 pm at night as it was too hot to sleep in our room and the two young ladies on duty were super helpful trying to solve the problem and looking for a fan for us while the manger basically told them,well it’s hot deal with it. Again these girls apologized and told us they understood if we were to request a refund in the morning. In the morning another employee came to our room still around 89 degrees and said i don’t see what the problem is the air conditioning is on, (however literally pumping out warm air not cool what so ever) finally after accusing us of lying she says fine we will do a refund. We go downstairs and she proceeds to be extremely rude and tells us we have to call our credit card company for a specific code for the refund, our credit card company says no they just need to refund the charge. We have her sign a document stating her manager will refund the credit charge and she said wage sent a confirmation email. Two weeks later still no refund and no confirmation emails. My mother in law also had the same issue with her room but the lady flat out told her “you are fine, you didn’t use the air conditioner properly, again it was NOT working! Then she said , you’d paid now you leave” worst experience!!

No working air conditioning during excessively hot day!

Alles gut. Sehr Freundlicher Empfang. Als Verbesserungsvorschlag wäre eine Klimaanlage wünschenswert.

No servía el extractor de aire y las almohadas no eran cómodas , todo lo demás excelente

Great neighborhood, charming boutique hotel.

4 nights and room was cleaned up only once

Great location, staff, clean, comfortable beds and quiet. Outside space a bit undesirable is all. Good value.

Antiq Palace Spa Hotel - det låter flådigare än vad det är - men är väldigt mysigt och personligt - har ett perfekt läge i gamla stan. Nära till restauranger. Mitt rum hade en stor skön säng och Netflix på TVn vilket var ett plus! Ska dock tillägga att hissen endast gick till våning två och sedan lite kringelikrokar och och en trappa upp för att komma till rummet vilket funkade för mig då jag reser lätt men hade varit kinkigt med stor väska. Jag provade inte frukosten då jag endast stannade en natt och checkade ut väldigt tidigt för en flight hem. Rekommenderas!

The location is great. The staff is wonderful. The property is historic but needs some renovation. It was good value for overnight stop

The place is amazing and the attention is great

A very comfortable stay right in the middle of Ljubljana's old town. Very helpful staff, spacious, well appointed room and a comfortable bed. Very nice!

No air conditioning in the room, despite being led to believe there was. This made the warm very warm and stuffy given the 32 degree heat. Mattress sloped away on one side. Fridge was no cooler than room temperature. Shower temperature couldn't be made cooler once it was warm. Bathroom door handles were sticky and mouldy. Nice big room was a positive. Definitely didn't meet my expectations of a 4 star hotel. However, the staff were very friendly and helpful

Stunning building and decor, a real gem in the city centre. Unique and full of character, the building is decorated to the highest standards with a green patio to enjoy a drink. Located in a quiet street in the very centre, steps away from the riverside, it has a perfect location to explore the town. The staff is friendly and helpful. Our room was enormous and bright with AC. Stylish furniture in the room and a real comfortable stay. Super experience and I wish there were more hotels like this.

Alles in Ordnung, historisch sehr wertvoll

Parking hard to get

Vi ankom til hotellet og fik hurtigt tjekket ind. Vores værelse havde i midlertidigt en strømfejl dvs. Lyset gik efter få minutter. Personalet var hurtig til at få genetableret strømmen. Vi fik samtidigt tilbudt at få et andet værelse, da vi blev enige om, at det sikkert ville gentage sig. Vi takkede pænt ja tak til en opgradering i deres suite. Bedre service kunne vi ikke bede om. Ps. Lokationen er helt fantastisk. Book det. Du bliver ikke skuffet. Mvh Fernanda og Peter

L'hôtel est bien situé en centre ville de Ljubljana. Cependant il est très vétuste, peinture écaillée, trace de fuite datant d'un certain temps. Les chambres ne sont pas faites tous les jours. Un peu trop cher pour le service proposé.

Personnel serviable et agréable Très bel immeuble d’époque Bien situé en centre-ville mais suffisamment à l’écart pour ne pas être gêné par le bruit Rue sans circulation Literie confortable Propreté convenable mais peut être améliorer notamment la salle de bain

I had a few problems at beginning of my stay , but the staff was very helpful and handled all my problems. Very good staff 6 stars but only goes to 5

Fantastic stay. The front desk was incredibly helpful. They were able to help us with airport transfers and at a price that was far less expensive than the normal taxis. We also had a beautiful room, which was huge! Location was great, just a block from the canal and walking distance to everything. Would absolutely stay again.