My one significant issue was around checkout. I had specifically requested and was granted a 12pm checkout, understanding the hotel had other guests arriving the next day. Despite this, I started receiving repeated calls before 11:30am asking me to leave immediately. When I spoke with the receptionist on duty, I was told firmly that checkout was 11am and that it was “not possible” a late checkout had been granted, which felt like being told I was lying about a request I’d clearly made and had confirmed. I’d encourage the hotel to improve communication between staff shifts so guests aren’t put in this position. The property itself has a lot going for it, but this experience took some shine off an otherwise strong stay.

Todo perfecto

Our stay at Hotel Charming was simply exceptional and, without a doubt, one of the highlights of our trip to Bariloche. The hotel's greatest asset is its staff. We would especially like to thank Daniel, Nahui, Franco, and the two team members named Agustín. Every single person we met was incredibly attentive, efficient, kind, and genuinely committed to making our stay unforgettable. It is rare to find such a consistently high level of hospitality. From the moment we arrived, we were welcomed with a complimentary bottle of sparkling wine to celebrate my 50th birthday—a thoughtful and elegant gesture that made us feel truly special. Every evening, we also received the next day's weather forecast along with a "Dulces Noches" message and a delicious sweet treat. These small touches perfectly reflect the hotel's attention to detail and genuine care for its guests. The breakfast deserves special recognition. It is outstanding, offering an extensive selection of high-quality products, all beautifully presented. Every morning felt like a wonderful experience in itself. Our cabin exceeded all expectations. It was spacious, beautifully designed, and exceptionally well equipped, featuring excellent heating, a cozy fireplace, a relaxing bathtub, a private parrilla (Argentinian barbecue), and two balconies overlooking the lake and the beach. Every detail had been carefully considered to provide maximum comfort. The hotel itself is beautiful, easily accessible, and set in a breathtaki

Local excelente, com um café da manhã muito bom.

Excelente , muito confortável

Vista dos quartos maravilhosa! Já valeu cada centavo do valor pago. Equipe solícita, quartos amplos, roupa de cama mto confortável, café da manhã poderia ter mais opções, porém bom.

Estadia maravilhosa. Tudo perfeito. Um sonho.

Beautiful views. Very relaxing. Had a 2 bedroom suite. Great breakfast. Wonderful desk staff, especially Daniel. 2nd time staying at property. Adding a new building which will be amazing once finished but under construction for now. A couple of restaurants in walkable location but need transportation to get into town.

Charming é um lugar de sonho! A vista é linda, na beira do lago, com a praia de pedras (Playa Bonita), as montanhas nevadas ao fundo e pegando o pôr do sol. O quarto é maravilhoso, aquecido, cheiroso, com cama confortável, e o SPA particular com banheira e saunas nos permitiu aproveitar ainda mais a experiência. O café da manhã no restaurante Stag é bem variado e se adapta bem às necessidades e restrições alimentares (sou vegano e comi bem todos os dias). Toda a equipe (recepção, restaurante, limpeza, manutenção, gerência) é extremamente cordial e amigável, fazendo de tudo para atender às nossas necessidades. Saímos abraçados e contentes, já querendo voltar (ainda mais para conhecer a área nova que está em construção, e já está belíssima). Além da forte recomendação, o único aviso que deixo aos viajantes é que a localização não é central, então é bom se preparar com carro alugado ou planejar os passeios para minimizar as viagens de táxi / Uber. Recomendo alugar um carro nem que seja por 2 dias, para fazer o Circuito Chico + Colonia Suiza em um e a Rota dos 7 Lagos em outro.

O hotel tem uma localização extremamente privilegiada. Para mim,, acordar com aquela vista já valeu a pena que nem precisaria me deslocar para outros pontos. O atendimento é excelente, o café da manhã muito gostoso. Além dos itens disponíveis há opção para pedir ovos mexidos, omelete, pochet...É um hotel muito aconchegante e super recomendo a estadia. Alguns pontos que considero que precisam ser melhorados: os quartos tem instalações um pouco antigas, então a banheira, por exemplo, algumas tampas se soltavam quando ligava o jato, algumas cortinas tinham detalhes de furinhos que eventualmente poderiam passar luz e a vedação da porta me pareceu que deixava passar um pouco de ar frio. Faltou também um lixeira no quarto, só tinha o do banheiro e o microondas é bem antigo e não esquentava muito ou eu que não soube usar. Para chegar até o quarto tem uma pontezinha e uma escada que ficam escorregadias dependendo do tempo e achei um pouco perigoso, poderia avaliar mudar o material e não tem cobertura nesses trechos o que pode ser um ponto negativo em dias de chuva. Creio que são detalhes mas nada que tenha atrapalhado a estadia, como disse, a vista é deslumbrante e vale muito a pena. O hotel está com uma parte de reforma, não perguntei detalhes, mas creio que de repente seja uma oportunidade de melhoria também nos quartos mais antigos.

Yes

The hotel is lovely; we stayed in one of the casitas that had a living room with fireplace, kitchen, bedroom and bath. Think large wooden beams like a forest cottage. The views out our windows were of the lake and mountains beyond. The hotel has an outdoor pool, sauna and hot tub. The dining room is the same wooden beam design with a large fireplace and great views. The staff is very friendly and helpful.

Do NOT stay here! The main woman at the desk always gave us the wrong information: we asked for recommendations to the best restaurant and she sent us to a mediocre one with poor food and no lake view! She sent us and another guest to the cable car in a uber on a day the website said it was Closed! due to wind. She couldn’t change any money and told us she could easily find a guide who spoke English for a 3hr lake tour but when he showed up he didn’t speak English and when we asked her again the next day she couldn’t find one. The free breakfast buffet is skimpy, but the worst thing is not being able to trust anything Delfina - who is the only staff available to ask - anything!

Everything was excelent. I wish i had more days to enjoy the installations more. I highly recommend this hotel.

The staff at Charming Luxury Lodge is absolutely fantastic and made us feel so welcomed and taken care of. They truly went above and beyond to accommodate us with the best room, restaurant recommendations, and even packed us breakfast to go when we had to drive instead of flying home due to cancellations.

Amazing room ,we had lake view- incredible, great staff very attentive and so nice. I would only improve the pool area and the service at that site. Other than that - a place to remember!

Amazing, secluded lake front hotel. We had a great time.

The staff went overboard to make our stay comfortable and to suggest day trips in the area. We were very pleased with our experience.

Excellent boutique property. Wonderful rooms, great views, attentive staff, nice restaurant. Our deluxe room had a sauna and steam shower. The hotel has a heated pool and access to a beach on Lake Nahuel Hapi.

Our total experience was fantastic. From the ideal location to the picturesque views out our balcony to the wonderful food at the hotel’s restaurant, Stag. However, what stood out most of all was the fantastic service and how we were treated. The property is family owned and that’s exactly how they treated us - like family. Received a tour of the property’s expansion currently under construction - Wow, it’s going to be amazing. First rate, would recommend without reservation!