Uitstekende service, branschoon

Total disaster. Looked nothing like the pictures on the website. Run down, very uncomfortable rooms. Paid in advanced. Booked 2 rooms. Left and could not get a refund. Very disappointed with the place and with Hotels.com, to the point that we will have to think again if we will used them again.

If you’re looking for a good place to sleep while you explore Madrid, this is it. It’s no frills but the location is perfect, a very central spot. And the rooms are clean; front desk staff are super friendly and helpful.

Very centrally located rooms, close to shops and Opera Metro station

Excelente atención por parte de Margarita. Muy amable y muy cálida.

Excelente opcion pars estar a unos pasos de plaza mayor y puerta del sol... no es nada glamuroso pero tiene todo lo necesario pars dormir bien y tomar un buen baño y salir a pasear a madrid.. el servicio excelente.

This is an old, not very updated hotel. It was clean and close to many things, room and bath were small. My rating of "good" is not meant to be negative; good is okay.

Everything old dirty and dirty fridges un paint wall clack on ceiling bathroom towel has holes went in my wife and I couldn’t go in nasty den right away I rent on bigger nice blocks away From there

Gran servicio

Väldigt gulligt hotell med trevlig och hjälpsam personal. Rent och prydligt.

The management was very friendly and helpful. The room , although not fancy, was very spacious and clean with a balcony view. Location was perfect. Near the Opera train station and a few steps to many touristic areas like Plaza Mayor, Mercado de San Miguel, Palacio Real and Puerta del Sol. Overall a nice experience. I will definitely stay here again when I visit Madrid.

My room was iffy. Not quite like the pictures. But the staff was amazing and it’s super convenient.

From the moment we arrived the host, Margarita was so welcoming. The room was clean and just as we had envisioned. Location was in walking distance of everything you could possibly want to do. 2 minute walk to Opera metro station.

Ótimo custo-beneficio. Localização central, quarto limpo. Dona Margarida nos atendeu de forma bastante acolhedora. O café da manhã é em outro espaço. Uma cafeteria com história, mas toda reformada e opção de café super em conta.

PASAMOS UN TIEMPO EXCELENTE BUENA LOCALIZACION CERCA DE TODOS LUGARES LA ATENCION EXCELENTE GRACIAS MARGARITA

Lugar súper accesible, un hostal muy limpio. Súper amables!!

Todo nos pareció excelente

This is a very dated facility, small, no USB charger, no table, fridge doesn’t work. Elevator sometimes broken. Owner doesn’t speak English. Check in was confusing, no front door, card sometimes doesn’t work. The only good thing is the location. It is close to metro, to palace, and to Plaza Major.

So the pictures on here are not what you will get. This hostel is OLD. The elevator is like 18” wide. The room has a very dated feel and the plaster was cracking. The bathroom was just as dated. Bad enough we checked in and out same night and found a place elsewhere

Localização excelente, a acomodação é bastante simples e básica. Poderia ser mais bem cuidada.