Xếp hạng và đánh giá tổng thể Holiday Inn Express & Suites NORTHWOOD by IHG, an IHG Hotel

Room keys outdated. Hallways tore up with getting remodeled. Elevator really slow. Front desk woman rude at check in and during breakfast.

Friendly staff, awesome breakfast. Staff allowed us into the hot tub even after closing time. Will definitely stay here again.

Great staff

Ongoing renovations should be noted on this website for location. Having workmen on scaffolding outside your second-floor window at 7 am is early for someone on vacation.

Staff was very friendly. Breakfast was excellent.

The reason for the 3 stars has nothing to do with the building, but with the management. The young gentleman that checked us in last night and checked us out this morning was very polite and professional. When checking out this morning he asked us if we enjoyed our stay, to which i stated that the room was good, as well as the breakfast. But, i did say to him that to keep the atmosphere in the hotel cheerful, they should not put political channels on their TVs in the common area, as it alienates 1/2 of the customers staying there. I mentioned that the thing to do is to try and promote the area, not to create division. He was polite and said that he would pass that along. I was then about to turn and leave when out of the little room behind the counter, out charges an older woman that said she was the manager on site, and she pushed me into more conversation. In her response to me she tried to tell me that i should just ignore the TV. She then told me that when i checked in last night and was asked what they could do to make my stay a good one, that i should have mentioned that i didn't like political things when staying at a hotel. That was wrong. With that, i told her that i would have been making it political when stating that. In reality, one should not have to come in and state something like that, which woukd make me the one at fault for making it political. One should not have to be inundated with politics during a hotel stay. Will not stay there again.

When we went to check in, e were told that our reservation had been cancelled at 3 that afternoon. We did not cancel our reservation. They had no more rooms available that night so we were stranded. Someone needs to be accountable for this.

Very nice. Lots of construction on building.

Our stay here was great. Undergoing some renovations, so it will be even better our next trip. I wouldn't hesitate to stay again!

We got there and found out the hotel use under major remodeling. Lobby hallways had sheetrock and light dust throughout. Not a deal breaker because it is an improvement. Just unfortunate. very friendly staff and very comfortable beds. Also, very windy day and there was a howling through our window possibly part of the remodel.

Expensive but needed a room to break up a road trip. Bed was great, and room was very clean.

Very dirty room

We were not aware the pool was closed for renovations

I requested a Handicap room .I got a room with a bar in the shower. Toilet was to low to the ground and very hard to get off and on for a Handicap person point of view. No handles around the toilet. No seat or hand held showet attachment in shower, so I could not take a shower.

The pool was inavailable, was not informed til we were on site. Planned our trip around the stay. Would’ve been awesome to know They’re under construction. Pool was getting remodeled. If known wouldn’t haven’t driven out to stay.

Will highly recommend this hotel and will stay here again

We were very disappointed that we weren't informed the hot tub area was under construction. That was why we chose this hotel.

The room was decent, with a comfortable bed. The bathroom sink was slow to drain and cold water flow from the faucet was minimal. Also, the room heater temp-control doesn't function correctly - I had it down to 62 and it kept cycling on no matter the setting. These are all minor items, but yet somewhat annoying...

Everything was good. Food was really good and rooms were clean

The staff were very helpful and pleasant!! Breakfast was very tasty!! I loved the pillows!!!!