It was a beautiful stay and the staff were extremely kind

Our stay at La Marquise was far from the 5-star experience we expected. At check-in, we were told we were “lucky” because we received a free “room upgrade.” In reality, it wasn’t an upgrade. Our original booking had two king-size beds, while the “upgraded” room had one king-size bed and one sofa bed, with only a private pool added. During our stay, we also overheard reception offering this same “free upgrade” to several other guests, making it seem like these rooms are simply difficult to sell. When we entered the upgraded room, we immediately found a lizard and a spider. Reception told us this was “normal because the hotel is surrounded by nature.” The room had supposedly just been cleaned, yet no apology was offered. The TV and telephone also didn’t work. We asked to return to our original room. Reception told us to wait outside for a golf cart to bring us, but after waiting 15 minutes, nobody came. My father has difficulty walking, which made this even more frustrating. When we finally reached our original room, we found a wasp inside and hair on the floor, despite the room also having just been cleaned. The breakfast and lunch buffets had very little variety and did not feel like 5-star quality. Dinner was better but still overall disappointing. The only positive point was that the staff were very efficient at arranging taxis. Overall, poor hospitality, poor cleanliness, misleading “upgrades,” and disappointing food. We would not recommend this hotel.

Séjour magnifique dans ce splendide resort : l’emplacement de 1er ordre, avec beaucoup d’espace, les piscines sont nombreuses, les chambres spacieuses et confortables, la restauration est excellente, les bars nombreux avec des cocktails préparés avec beaucoup de raffinements. C’est un lieu magique et inoubliable !

The hotel looked amazing. Looked 5 star and the staff were all very friendly, so I kind of feel bad about the 3 star overall, but it was just lacking. Only 1 lunch time eatery and that was the buffet you had to eat in 7 nights, so all a bit Groundhog Day. The food looked good, but a bit bland and over salty. I did not know about the rule that you had to wear long trousers in the buffet, so on night 1 I had to sit in reception like a naughty boy whilst my wife and daughters, grabbed some food for me that was then delivered cold by room service 40 minutes later. Then had to pay 70€ for a pair of linen trousers at the hotel shop that I had to wear with my trainers. Amongst so many others in crocs and joggers and the like, I looked a right mess. I’m a 55 year old man, let me dine in a shirt, tailored shorts and leather sandals. The 2 evening and 1 day time à la carte were so much better. Impossible to not flood the bathroom with the shower and room service was really unimpressive. I reiterate the hotel and staff and pools were all great, but certain aspects just left me feeling very underwhelmed

Sehr tolle Anlage! Man wird mit dem Golf Kart geshuttelt hat uns sehr gut gefallen! Getränke sind leider nur sehr teuer.. ansonsten perfekt

Vi bodde i ett familjerum i huvudbyggnaden. Rummet var okej, dock problem med duschen vilket gjorde att golvet var konstant blött. Badrumsdörren var vattenskadad, så detta var ett gammalt problem! Slitna korridorer etc i huvudbyggnaden. Toppenbra med beachstolar och skjuts dit.

An absolutely wonderful resort! Even though we stayed for 7 days with our family, we still didn't have enough time to enjoy everything the resort has to offer. The food was simply outstanding. Not a single day was the menu repeated. There was an incredible variety of dishes for everyone, with themed evenings featuring different types of meat, fish, seafood, and many other delicious options. The menu was very well planned, and every meal felt like dining at a high-end restaurant. We were always excited to see what would be served next. We didn't even use our complimentary à la carte restaurant visits because the all-inclusive buffet was so exceptional that we never felt the need to eat anywhere else. The staff was always friendly and helpful. Most of the international staff members were especially warm and smiling. The Greek staff sometimes seemed a bit tired after dealing with so many tourists, which is understandable during the busy season, but everyone was polite and happy to answer any questions. I kept planning to visit the spa, but instead we chose to explore the island. Rhodes is absolutely beautiful, full of history and breathtaking places to discover. The resort's pools also looked amazing, including the exclusive pool areas available with certain all-inclusive packages, but we mostly spent our time at the sea—that's what we came for! The resort is also very family-friendly, with areas designed for children. Overall, it's a fantastic place for both couples and family

Awesome 👌

Grosszuegige Anlage, mit Innen Schwimmbad, das allerdings von Familien mit Kindern voellig ueberfuellt war.

Hotelli on suuri alue eikä se ole rannalla vaikka kuvista voisi päätellä. Täällä allinlusive on sitten niukka ja olutta ei saa kuin huonoa ilmaiseksi kuten ei mitään snäksejä saa lainkaan? Kuvat ei sitten näytä samalta kun menet paikanpäälle - meilläkin piti pitkään katsoa että ei tämä näytä samalta hotellista kuin netissä? Hotellissa ei ole lapsille mitään oikein otettu huomioon. Lasten ruokaa ei voi lämmittää kuin pääkeittiöllä, jos sataa vettä niin täällä ei pääse kuivana mihinkää kun välimatkat pitkiä. Ruoka on laajasti mutta ihan normaalia ja ei erikoista. Siivous täällä pitää joka päivä tilata ja joskus eivät millää halua siivota vaikka tuon hinnan päälle he veloittavat 15e per yö siivouksesta?? Henkilökunta on todella erikoista siellä on filippiiniläisiä jotka hoitavat todella laadukkaasti asiat mutta niissä vuoroissa kun on kreikkalaiset mikään ei toimi eikä ole halukkuutta auttaa. Siellä on golfautot joilla saisi kuljetusta mutta niitä ei voi soittaa vaan pitää kävellä jonnottamaan respaan ja sieltä sitten palata. Huoneen ovet ei aina aukea kun niissä on sähkölukko mutta kun kävelet takaisin respaan 400m ja pyydät apua niin sitten avautuu. Altaat ei ole lämmitettyjä ja lapsille on käytönnössä vain yksi 30cm syvä allas. Kylpuhuoneet hanat ei toimi kuten pitää mutta sieltä tulee pyydettäessä remonttimies joka korjaa niitä joka toinen päivä. Pitää egologisuudesta sanoa sellainen asia että täällä vuotaa wc pöntöt joten tämä hotelli tuhlaa todella paljon vettä.

Personalet på hotellet er super flinke, og de gør sit for at man føler sig velkommen. Hotellet har kun 5 stjerner fordi de har så mange forskellige faciliteter, men det er ikke et rigtigt 5 stjernet hotel i forhold til kvalitet. Vi boede i hovede bygning, på gangene ved værelserne lugter der desværre fælt af skimmelsvamp. Rengøringen på værelserne er ringe, vores gulv i hele rummet var beskidt selvom rengøringen kom hverdag, overflader som borde etc, var også beskidte, samt var det tydligt at gulvet blev rengjort med en beskidt moppe, det lugtede meget slemt. Maden i buffet restauranten er desværre ikke god, niveauet er ligesom hvis det var en kantine. Det er desværre rigtig dårligt at man i løbet af dagen ikke har et sted hvor man kan få mad udenfor restaurantens kontor åbningstider, uden at man skal betale, selvom man har all inclusive, de henviser til at de har snacks og kager, men de sandwiches etc der er, er meget ringe og man kan se det har stået længe. Kids Club er meget beskidt, jeg har aldrig set noget lignende, der ligger døde fluer langs alle vinduer, gulvet er møg beskidt, vi besøgte det flere gange, det bliver ikke gjort rent. Underholdningen om aftenen er meget højlydt og kan tydeligt høres helt oppe på 2 etage, det går udover søvnen. Men Overordnet så er personalet super godt, men selve kvaliteten, maden ikke 5 stjernet, man føler sig desværre snydt, vi kommer ikke her igen desværre.

We had an amazing stay, I cannot praise the staff enough, the food was outstanding, one of the best 5 star resorts I’ve been to

An amazing hotel. Beautifully laid out over a large area. Wonderful amenities with many different places to eat and drink. Very friendly and helpful staff throughout the hotel. Fantastic breakfast, huge choice of food. Very comfortable rooms and beds, well equipped with good views. Thoroughly recommend for anyone spending their holiday on Rhodes.

Hatte Halbpension.Frühstück war mittelmässig. Auswahl nur Basic.Abendessen war ok. Die Restaurants im Hotel wo man extra bezahlen musste waren besser. Zimmer war mittelmässig sauber. Nicht 5 sterne standard. Toilette, Handtücher dreckig.In den Schränken waren sehr viele Spinnenweben. Musste somit aus dem Koffer leben weil ich nicht die Kinderkleider da einräumen wollte. Ich hatte eine Suite Mit swim up. Was fast doppelt soviel gekostet hat wie ein normales Zimmer. Da erwartet man auch Comfort. Schloss/ Karte nicht funktioniert hab dann ein Schlüssel bekommen. Schloss wurde nicht repariert.Elektrizität wurde nicht repariert.Ich konnte mein Zimmer nicht auf „ don‘t disturb“ einstellen. Somit ist ständig roomservice reingekommen und mein Kind beim schlafen gestört. Meine Kinder waren krank haben keine Ruhe gefunden. Safe ging immer von alleine auf. Waren Tag eins unzufrieden. Beim Beschweren hatte man eher das Gefühl das die Leute an der Rezeption genervt waren. Jeden Tag aufs neue hat i.was nicht funktioniert. I.wann wollte man auch nicht mehr was sagen weil man sich nicht komplett unbeliebt machen wollte am Do haben wir endlich die Managerin erwischt und haben dann alles aufgezählt was nicht ok war. Sie meinte nur warum wir nicht früher gekommen sind. Sie hat uns dann all inclusive als Entschädigung gegeben. Aber wir reisen ja am SA ab. Also hatten wir für Do und Fr All inclusive. Habens aber nicht genutzt weil wir Ausflüge geplant haben. Preis Leistung ist hier katastrophal.

This for me and wifes anniversary, and our stay was wonderful. We did the all inclusive and was glad we did. I highly recommend this resort. We stayed for 7 days.

Complex is beautiful and staff can't help enough. The breakfast was amazing with a great selection, my only though is if you pay for the adult section of the complex that works great but bear in mind although there are two breakfast areas you will be surrounded by families with children and babies every morning for breakfast. Maybe in the future they could use the small area for adults only!

Nous avons passé sept jours dans cet hôtel adapté aux familles. Les chambres sont très spacieuses et bien équipées. Dommage que les wc ne soient pas séparés. Les espaces collectifs sont agréables et haut de gamme. Le petit déjeuner est très complet et de bonne qualité. La piscine intérieure et la salle de sport sont très agréables au mois d’avril. Expérience en avril qui doit être toute autre en été au regard des capacités d’accueil de l’hôtel. L’hôtel est très bien situé pour visiter l’île et dispose d’une très belle plage privée. Pour les bémols, Le classement 5 étoiles est peut être un peu flatteur. Faire payer le hamamm et le sauna (15€/h) est inconcevable dans un 5 étoiles. Le jacuzzi ne fonctionne pas parfaitement. Le personnel, notamment à la réception, n’est pas très agréable (à l’exception de Hasan au petit déjeuner qui est formidable) ; tout l'inverse des locaux. Les tarifs de la restauration sont très élevés pour la Grèce. Il y a une odeur de nourriture dans l’ensemble des couloirs ce qui n’est pas très agréable tout comme la réceptionniste qui fume dans le bureau. Cet hôtel reste une belle expérience que nous pourrions renouveler.

This hotel is set in nice landscaped gardens.The rooms are spacious.There is plenty of choice of food.The dinning room does struggle to cope with the volume of people at times. The pools are interconnected so were really cold in April.The indoor pool was also cold and full of children cannon balling.Perhaps a kids only time would help.I also think the sauna and steam room should be free. There needs to be a rethink on facilities for teens.There is one table tennis table and one tennis court and one multi court and mini golf.The tennis court cannot be booked between 3 and 5pm as this is quite time so there are really not many slots available.They also need some new balls as they did not bounce. There were also not enough golf balls for each player for the mini golf.The Coffee house is great with nice cakes but understaffed. Overall a nice break and with a bit more attention to detail could be an exceptional hotel.

We had a short Easter holiday break as a family. The staff were always friendly, attentive and helpful. The reception staff were at hand for any queries. The food at the restaurants had variety and catered for our needs more than adequately. My kids enjoyed the pool and we loved the location. We would definitely like to stay again.

Très bon sejo