The hotel and our room was nice but the staff need additional training. On the first night our food took 45 minutes to arrive. There were only 2 members of staff working which was not enough. When we were sitting in the bar another table ordered 3 bottles of beer. The member of staff spilled the tray and the beer spilled over one of the men. She did not wipe the table by the time we left 30 minutes later and the spilled beer was left to drip onto the carpet. We had an issue with the air conditioning in our room and were offered an “upgrade” to a smaller room on a higher floor. We were then given the option to move to another room on the same floor but at that point were told there was an issue with the water pump affecting a number of rooms air conditioning, including the room we were offered to move to! We decided to stay in the original room and requested a fan to help deal with the temperature issue. Not a great customer experience

Amazing experince. Had to give a shout out to a girl who worked the front desk - unsure about her name as she didn’t have a badge but she was indian and wore glasses - truly went above and beyond for me while I was staying, even while upset with a personal situation she made sure to sit with me and help me calm down, give me water ect. Such a special person and a real credit to this hotel :)

The room was quite small for 4 people with no place to store things.

Centrally located, close to everything. Staff were professional and helpful.

Great experience

We found the property very nice, clean, and efficient. The staff were very pleasant at check in and out, and the room is uniquely sized to fit an old building with gorgeous windows and all amenities needed for a night in the city. The cleaning staff we encountered were polite and helpful, and we had everything we needed. The parking across the street is useful and access to city sites and restaurants is fantastic. It is associated with a big branded hotel chain, but it feels like a fun boutique hotel. Though we didn’t use the bar or restaurant on site, they looked welcoming and offered a nice variety. We appreciated the nice stay for our night traveling through Glasgow.

They were very helpful and kind. the room was clean and cool. and the breakfast was yummy.

Friendly helpful knowledgeable staffs

Great location and loved the modern look. Staff were friendly and helpful.

Location slightly outside of downtown in a quiet area but 5 minute walk to Buchanan street. Rooms are spacious and funky. Staff extremely helpful and engaging. Highly recommend

Frukosten var torftig. Inte en enda grönsak. Ägg Benedict var en tråkig syn som bara Storbritannien kan åstadkomma.

We enjoyed our visit… a great location for us!

Beautifull hotel , good location

No, no hot option for breakfast. This is why we booked the hotel as our last experience was great

Excellent central location, nice rooms, friendly, helpful staff. Great for a weekend stay in Glasgow. Second time we’ve stayed here and will do again.

Stayed two nights. Hotel is well situated but is getting a bit outdated. Bathroom door was poorly repaired. Hotel is quite noisy, all sounds within the hotel seem to carry and the doors slamming was both heard and felt when lying in bed. Breakfast was just basic. First morning apparently no chef working so no hot options only continental. Second morning with a chef so we were able to order hot food. Partner ordered a full Scottish breakfast and was happy but I ordered salmon, poach eggs and hollandaise sauce. Sauce was horrible, eggs were boiled to death and dry. Server at breakfast was rude and dismissive.

The rooms were very comfortable, the breakfast was great and Ngan was very helpful!

Pretty standard chain hotel. Nothing great, nothing terrible. No real charm but clean.

very friendly staff

Service and staff were very accommodating!