Such a lovely hotel the staff were exceptionally helpful and friendly making the stay even more special

Séjour parfait !! Le personnel est aux petits soins pour ses clients. Chambre magnifique

Absolutely stunning property

Everyone was very friendly & excellent service!

ESPETACULAR!!!! MUITO GENTIL SIMPÁTICO E ADORÁVEL OS FUNCIONÁRIOS!!!

Everything was fantastic

great hotel. The location was fabulous and the staff were very welcoming and gracious

It was beautifully decorated, unique and the staff was excellent.

The property is stunning but the staff is what sets this hotel above all the rest. From pre-arrival to check out the staff was over the top! I can’t say enough about the service. Can’t wait for my next visit to this fabulous property.

It was a wonderful property. Easy to get to by water taxi or by water bus. Very friendly staff and concierge. Very clean rooms and close proximity (walking) to almost anything you need! Highly recommend

The hotel is beautiful but the staff was fabulous! Many thanks for all your help!

Great customer service! Beautiful hotel

Todo excelente !!! Hermosa la decoración y super amables

Had to cancel my trip giving 4 days notice due to my son falling ill. The front office and management showed zero compassion or understanding and would not provide a refund under these exceptional circumstances. Unbecoming of a supposedly 5 sta property. I would avoid this place.

Spectacular hotel with beautiful modern rooms and a very attentive and lovely staff; their concierge is TOP! Highly recommend!

Excelente hotel . Serviço de primeira e pessoal de atendimento super simpático , alegre e disponível . Café da manhã muito bom . Voltaria sem dúvida alguma .

The hotel itself is beautiful. The breakfast that they serve is large with a lot of variety. They cater to many types of dietary needs. But the best part of our stay was the staff. They were the most friendly and attentive hotel staff we have ever had. Amazing people - would highly recommend to anyone!

Very smart, design hotel, clean, friendly and well located.

Excellent personable and attentive service where all our needs were anticipated and taken care of effortlessly

Delicious breakfasts, friendly staff, gorgeous rooms, and a beautiful view of the Grand Canal. We loved all of the family-owned surrounding restaurants. Steps away from the #2 boat bus line if you prefer to get around that way.