At this time the spa was closed for renovation but they had options to go over to the building next to them .

Ideal para familias . Excelente trato al cliente . Se pasa genial . Limpieza genial

Everything is great but the food is just not good. Best golf course I’ve ever played.

Locals constantly coming up and offering something when you just want to relax No private beach. Be prepared to share the beach with locals. You can request lounge chairs/umbrellas from the resort but be ready to wait 30-40 minutes for them to service up Only one area (the activities center) where you can get pool towels but the resort is big therefore very inconvenient Dirty around the pool area No pool side service. You have to go to the bar area to get any drink. Only one bar area List of stray dogs just walking around the beach and inside the resort. Stepped in dog poop by the pool accidentally. Transportation around the resort takes longer then promised 5 minutes arrival time. On occasion Would have to wait 10-15min to get transportation and on occasion denied. Noellia at Swiss travel next to the beach access was non informative, very very rude ,hesitant to assist and just overall rude One bathrobe in the room Be prepared to wait over 30 min for breakfast at the restaurants. Its first come first serve however they accommodate people of Hispanic descent more quicker and kinder. Not clean resort around the pool and walkways Rooms are spacious the cleaning could be better. Showers, bathroom floors are dirty. Poor WiFi and service despite having all the bars Not the Westin quality experience Pool temperature is very warm and outside is like 90 degrees Poor lighting around the property. It’s gets pitch dark starting around 6pm. Path to rooms or getting to the lobby.

Locals constantly coming up and offering something when you just want to relax No private beach. Be prepared to share the beach with locals. You can request lounge chairs/umbrellas from the resort but be ready to wait 30-40 minutes for them to service up Only one area (the activities center) where you can get pool towels but the resort is big therefore very inconvenient Dirty around the pool area No pool side service. You have to go to the bar area to get any drink. Only one bar area List of stray dogs just walking around the beach and inside the resort. Stepped in dog poop by the pool accidentally. Transportation around the resort takes longer then promised 5 minutes arrival time. On occasion Would have to wait 10-15min to get transportation and on occasion denied. Noellia at Swiss travel next to the beach access was non informative, very very rude ,hesitant to assist and just overall rude One bathrobe in the room Be prepared to wait over 30 min for breakfast at the restaurants. Its first come first serve however they accommodate people of Hispanic descent more quicker and kinder. Not clean resort around the pool and walkways Rooms are spacious the cleaning could be better. Showers, bathroom floors are dirty. Poor WiFi and service despite having all the bars Not the Westin quality experience Pool temperature is very warm and outside is like 90 degrees Poor lighting around the property. It’s gets pitch dark starting around 6pm. Path to rooms or getting to the lobby.

Costa Rica is a beautiful place to visit. That said, our stay at the Westin Reserva Conchal was mixed—some highlights, but also many disappointments. Pros: • Spacious rooms with nice design. • Faisanella restaurant had the best food and service. • Chef at Caracola was kind and attentive. • Imperial Bar was fun and lively—Ruddy made excellent cocktails. • Ivan (by the pool) and Vinicio (by Couri restaurant) were wonderful and friendly. Cons: • No private beach—locals frequently approach selling goods, makes it hard to relax. • Stray dogs on the beach and resort grounds (stepped into dog poop by the pool). • Dirty pool area, old lounge chairs, and very warm pool water, which was uncomfortable given the hot weather. • No poolside service; only one bar and one towel station for a very large resort. • Long waits: 30+ minutes for breakfast/lunch 30–40 minutes for chairs/umbrellas, 10–15 minutes for transportation carts. • Rooms not well cleaned; some lacked shampoo/shower gel, only one bathrobe. • Poor WiFi/service, very dark pathways at night, and on-site construction. • Some staff (especially Noellia at Swiss Travel) were rude and unhelpful. Costa Rica itself is a beautiful destination. The Westin Reserva Conchal has potential, but service, cleanliness, and overall management fell short of the Westin brand standard. A few standout staff members made parts of our stay enjoyable, but overall, we left feeling the resort needs significant improvement.

The food at the resort was very low quality. After trying several restaurants and their buffet I found almost everything unpalatable and bland. The notable exception was the fresh fruit. There were also some maintenance issues with the room, including a leaky roof. We did change rooms, but for some reason the front desk told me it was a favor as rain in your room was normal. I except a lot more for a Westin than this one delivered.

Clean rooms, good food. Restful atmosphere.

The staff were so hospitable and accommodating! I was traveling with my partner for my birthday, and the hotel staff surprised us with wine and a birthday cake to my room free of charge! The food was good for the most part, although two of the eateries were closed due to construction, they also were very amenable to food allergies and restrictions (I have a gluten sensitivity). The grounds were absolutely gorgeous and they always have golf carts and buggies to shuttle you around. Resort activities are plentiful if you are staying on the resort. If you book an excursion, I suggest pre-booking as the resort company with the hotel only offers certain excursions on certain days and requires a minimum number of people. There are locals on the beach that offer excursions but if you are extra cautious, like myself you may be hesitant. I suggest booking one through a travel app, such as viator, expedia, or something like that. Overall, thoroughly enjoyed myself and would love to visit again!!!

My wife and I have been trying to get down to for years now. We were worried about doing an all inclusive resort for our first time to CR. I must admit the Westin was the right choice for all the reasons, location, facility, amenities, hospitality, staff and even food!!! Our tower staff from Pablo our concierge to our housekeepers truly made our experience the best we ever had….and I’m saying this after doing the summer in the Amalfi Coast!

Service was outstanding. Very clean. I'd have liked more dining options.

Amazing stay at the Westin Conchal! The resort is stunning, food was excellent, and the staff went above and beyond to make everything perfect. Beautiful beach, huge pool, and very relaxing vibe. Can’t wait to come back!

This property was amazing, food and service were excellent. Staff is the friendliest I’ve seen at a resort would definitely come back

Great property and very well maintained. Concierge was the best experience. She did both the job as concierge and tour guide advisor. Staff were friendly and very focused. Food varieties and options were great. Lots of nature on the compound. Beach was great for being on the Pacific side. Deluxe rooms were spacious, clean and comfortable. Even though walkable, the constant availability of on-site shuttles was welcomed and efficient.

Great property, friendly staff, amazing food and dining, lovely beach and well maintained.

Nice place, large grounds. We didn’t even have time to make all the trails and walk around the entire property. We spent most days at the beach and the pools. Even the locals were nice on the beach. Plenty of things to do, for all ages.

Fantastic. Will visit again

Excelente

Love this resort!

Long time to take orders and deliver drinks at the dinner spots, except Cauri - excellent all around.