Room clean quite environment

Easy parking, helpful staff would stay again!

The staff were amazing!

I stayed during a heatwave and the property had no AC making the room impossible to sleep in. The room was also infested with mosquitos and tiny bugs, in the morning had multiple bites across my skin and had an extremely uncomfortable night. The second night I decided to leave as it was pointless to try to sleep and just took the earlier coach home. Staff were very kind, however there was nothing they could do as the hotel is just not in good enough condition.

Loads of parking friendly staff will definitely stay again

Everything was perfect. Staff facilities service

The

A nice clean non expensive Hotel , Paige was very helpful and friendly

Noisy equipment next to the room didn’t make for a great nights sleep

The room was spacious and very clean, the staff were fantastic. Looking forward to staying there again.

Queen suite was lovely. Jetted bath was amazing. Shower was disappointing, either too hot or freezing cold so we couldn't use it. Bar was overtaken by a wedding and although we could use it, we felt that we couldn't as we didnt want to intrude. Helpful staff and enjoyable stay

Dirty

This was a quick stop over on a work trip. All I needed was a clean bed and bathroom and that’s what I got. Yes it’s dated and there’s no fanciness but you get what you pay for! Staff very polite and helpful. Big thanks!

Staff were professional and always willing to assist with needs. Front desk staff are very friendly, and making feel welcome.

Helpful staff and nice breakfast

Yes

Good location if you want to get out of traffic very friendly staff loved it Thank you

Newbridge suite was amazing we booked for a second time hoping to stay in this room too but we’re put up in a different room unfortunately Super comfy bed great bath tub with jets easy check in Recommend staying here

Best Western Thurrock Hotel is a good hotel if you need a place to stay and relatively cheap. It’s in a good location for Lakeside shopping centre, the M25 and the dartford bridge. The entrance to the hotel itself needs refreshing as the road is damaged with slight potholes so if visiting make sure to go slowly. Once on the grounds of the hotel there was good amount of parking and wheelchair friendly walkway to get into the hotel with a ramp. The reception on arrival is lovely and very welcoming, the hotel itself is very large and has a lot of bedrooms and suites as they host weddings. Short walk upstairs to the rooms, no lift so be aware when booking if you cannot do stairs. The rooms themselves need a really good renovation, they are very outdated, but a good large size. The first room (121) we checked into was horrible. The pipes for the taps were very loud and the smell from the drains were potent. We spoke to reception and they moved us with ease and they were fantastic about that, finding another room quickly and letting us view it first before choosing due to the past room being bad. The second room we checked into was great, minus the outdated carpet and VERY squeaky floorboards which definitely need to be looked at. The bathroom at a good size and renovated well with no bad smells or stains. The bed was comfy and it was a lovely night to sleep. Would stay again but this hotel definitely needs upgrading :)

Great place to stay