I showed up to check in at 11pm for a 2 night stay. My room wasn't ready, it was still dirty from the previous client. They downgraded me for the night, and that's when the issues started. I had to spend 4 hours sorting out the incompetent staff and convince them to give me the room I already paid for for the 2nd night. They lied constantly, about the manager not being there, about communicating with me to fix the issue. At this point I still haven't gotten refunded for the room I didn't get, and all they could offer was a 50 dollar coupon for their restaurant. I fully regret staying here.

Great property, great value. Great amenities. Our only issue was a misunderstanding(forgot about a takeout meal so it was cold by the time we received it)at the restaurant one evening and the lack of concern they had at making it right.

We keep coming back! Love this property, even the basic rooms are lovely! We will always stay at the here!

Enjoyed the pool area, nice staff and a good view

I think there pool timings need to be adjusted. There should be no particular timing. It was closed by 10 pm and we actually reached there around 9 so didnt have enough time to go to the pool because we didnt know they had the timings set for pool to use.. there should have been some snacks available in the fridge for guests specially if they are coming with kids. These are the things i would like them to focus on..

Enjoyed our 7 night stay at the property. We had a room right near the lobby which overall was quite quiet, except for the people nearby that kept slamming doors. The cleaning service was inconsistent; they would make the bed one day but would neglect to take the tray of room service out. Overall would recommend and would definitely stay there again .

Expedia falsely marketed the rooms. We had to ask for an upgrade as the first room looked at the parking lot and you could barely move between the bed and the dresser. They tried charging us $150 a night more to move. We said no! So they charged us $50 more a night. 2nd room was more worth the $400 a night charged. Body wash was empty, asked to fill it, they didnt. Had to ask for bigger cups and sugar and coffee. Hot tub wasnt working first time we went in but did the second time. Restaurant hostesses could be more friendly. Disappointed in how the Manager handled it but overall we ended up having a good time. The server at night in the hotel was excellent. When you approach the hotel its a wow…. Room expectations need to match advertisements

Tout était excellent de l’arrivée au départ deux nuit mais question souper les deux choix de steak affreux j’imagine que ce n’est pas la force sur l’île de Vancouver car à plus d’une x j’en ai commandé et ce fut tjrs désastreux mais cette x ils se sont surpassés médiocre et que dire du gras 12 onces que tu paies mais enlève le6 onces de gras et nerfs et tignasses alors question souper voire ailleurs mais l’hôtel super !

It was a nice stay, friendly staff and clean rooms!

Nice room

Great location, excellent food, vg service.

Fabulous place to stay. Make sure you get a room with a balcony. Only negative was the excessive charges if you wanted to use room service.

The views are extraordinary. The property is very well maintained. The room was clean and comfortable. The restaurant is very good.. The staff is very kind. We enjoyed our stay.

Room was clean, great views, and the property is amazing.

The TV did not work well. It was out of focus and the signal strength was poor resulting in pixelation and freeze ups. We informed the staff but there was no resolution of this problem.

The AC worked perfectly to keep cool on a very hot day. Beds wre very comfortable. Tv good. Furniture was lacking..

I have no complaints on the property, but i would rate the staff and service is the worst and negative. Rude, not helpful, not even a smile or Thanq… as if we are there to staying for free… we choose high end hotels expecting good service. And west cost grill staff made us to wait 1 hr for dinner. I guess I stop here. Not a nice experience with the hotel or stay or even the town

Lovely hotel! We loved everything about it: location, amenities, food. We will definetely stay there again.

Loved the room and staff were super awesome.

very nice property, ideal location. parking is limited