Clean

Staff were very helpful and friendly but the hotel needs a refurbishment. Our room was small, pokey, very cold and very noisy overlooking the busiest roundabout in TW. Bed was comfortable and clean. Hand soap whilst a good brand was watered down which shot everywhere, and ran out after the first day and wasn’t replenished.

Hotel is lovely. Staff are really friendly and helpful. Bed was very comfy. Only negative is the bedding was stained and so was one of the towels.

Staff were friendly and room was comfy and clean

Nice comfy room, had to pay for breakfast but it was very nice

The room needed a few updates . The beds were comfortable

Very friendly staff, will return

Very friendly staff and a very nice hotel. I’d stay here again.

I had such a wonderful stay! Beautiful hotel - room was excellent, staff were incredibly friendly and my room was excellent. Will absolutely stay here again when I’m in Tunbridge Wells!

An absolute gem of a hotel, super friendly staff, beautifully furnished, comfortable beds, excellent food. We had a lovely overnight stay and appreciated the closeness to parking and the lovely Pantiles area.

The room facilities are terrible. No shelves for clothes. Ridiculously bad sofa bed, that made every after a nights sleep worse!

Very spacious room with all that was required to have a relaxing break. Extremely comfortable bed, gorgeous bath and refreshing shower. Plenty of tea and coffee. There was some outside noise, but we fully expected that when booking a high street hotel on a main road, and it certainly didn’t detract from our stay. Definitely stay again and would spend more time in the hotel, where this time we went to explore the town

Such a lovely hotel, beautiful rooms and very helpful staff!

Wonderful

Nice stay great food breakfast and dinner- great Sunday lunch best we’ve had for a while..

Room was not cleaned

Good value for the price we paid

The hotel is on the main street accessed via a side alley with steps and parking is available across the road. A warm welcome on arrival. We had room 20 which was spacious and had a view onto the bustling Pantiles street area of TW. If you are like us a couple staying overnight for a nice dinner and a few drinks, this is actually a perfect place to stay. On the Sunday morning because we were up early, we decided to have breakfast at the hotel which is à la carte and I must say the coffee was of an excellent standard, akin with Black Sheep, so well done on that front. My partner’s sausage on sourdough was lovely and I had a light Toast/preserves which was also lovely. Service was understated but good. No air con but the fan was surprisingly effective. Enjoyed the stay.

The cleanliness of our room was non existant.

Good hotel in an excellent location. The staff make the hotel , their customer service is brilliant.