Beautiful stay and great customer service! We will be coming back thank you so much for a wonderful time.

During our stay, we found the majority of the staff to be exceptional in their service and friendliness. However, we did encounter a slight challenge with the concierge. Unlike the rest of the team, his demeanor felt a bit less welcoming, and we often had to work harder to extract information from him. Typically, we expect concierges to be eager to share insights and provide helpful recommendations. Overall, while our experience was largely positive, a more engaging approach from the concierge would have enhanced our stay even further.

The property was beautiful and quiet and the service was too notch. The pool and and spa area was amazing.

Superou todas nossas expectativas em todos os aspectos. Sensacional!

They requested the late check out fee more than 1000euro...just late for 3hours.They do not have any hospitality. レイトチェックアウトが3時間遅れただけで高すぎる料金をいきなり請求された。最低。

Always available transportation to and from ski slopes and to shops. Very friendly staff at ski shop and front desk.

A for service, what a great hotel!

It was one of my most memorable experiences. Absolute seamless luxury experience of hospitality, and exceptional service. Private car service to Corviglia base and city center was available at moment's notice. Everyone made sure we were well taken care of. Dining at Da Vittorio was superb. Definitely deserve 10 out of 10!

Great hotel

Schönste Hotel in St.Moritz. Sehr Freundliche Personal.

Wspaniałe,cudowne miejsce warte polecenia

Great stay. Great service.

If I could give The Carlton St. Moritz a rating beyond excellent, I would do it in a heartbeat! From the time we arrived, to the time we left— everything was perfection. I really can’t express how much they blew me away with their sincere attentiveness and warmth. Every single staff member we encountered during our stay was amazing! There was nothing that we requested that they didn’t take care of. This is beyond a 5-star hotel in my eyes. I can’t wait to revisit and enjoy this beautiful property and it’s wonderful staff again! Absolutely phenomenal!

The Carlton is obviously a five-star hotel. Everything is top notch in the staff is incredible. Every one of the staff went out of their way to make sure that it was the best stay ever. Rooms were incredible and the view was outstanding. Restaurants were also fantastic. If I could give the six stars I would. Best hotel I’ve ever stayed at by far.

One of the nicest hotel stays we have ever had. Nice touches included Bentley car transportation, top of the line amenities, complimentary fruit & water in room daily. Staff was so nice and accommodating it was truly a pleasure to stay there.

The service at Carlton Hotel was top-notch! Staff were attentive without being overwhelming, and always wanted to ensure I had a great stay. The lounge is really comfortable with a great fireplace, and staff in the dining room at breakfast were very friendly and always ready with more coffee (thank you Giovanni!). The room was exceedingly comfortable (if a bit dated in design) and had spectacular views of the lake. Definitely the best place to stay in St Moritz!

Sehr empfehlenswert! Super Hotel und top servic. Ist immer wieder ein besuch wert

A good deal for a five star hotel. I liked the fact that room service was great and cheap, and goodies offered in the room were free!

The hotel is perfectly located from everything. The service and staff is excellent. The restaurants and food were amazing. I would definitely recommend it. They made our stay even more worthwhile

Just blown away by the overall experience of the hotel. The service, room, amenities, spa, etc were all superb. Will be booking my stay next year ASAP!