This hotel is in desperate need of a complete renovation. The check-in process took almost 50 minutes because the receptionist was constantly distracted by other things. He kept walking away from the desk, helping other guests with issues like room key cards, and never focused on completing my check-in. When I finally got to my room, I was very disappointed. The door frame was damaged, making the door difficult to close properly. The room itself was dirty, the bed sheets looked like they had been stepped on and were left that way, there was dust and mold above the door, and the bathroom was also filthy. I asked to change rooms, but my request was ignored. I even had to ask the housekeeping staff to clean the bathtub, but they told me it would only be cleaned the following day. The restaurant was no better. The walls and floors were dirty, and the overall cleanliness was far below what you would expect from a hotel of this standard. Overall, this was a very disappointing experience. The hotel has great potential because of its location, but it is poorly maintained, cleanliness is unacceptable, and customer service needs significant improvement. I would not recommend this hotel.

Toller Urlaubsort. Hotel Optik in Jahre gekommen, hat aber nicht wirklich gestört. Sehr zu empfehlen

Die Zimmer waren immer sauber, das gesamte Personal war sehr freundlich und aufmerksam und gut gelaunt.

Great location. Food varied each day and plenty of choice.

This property can be closed is horrible dirty,tha room and also the property in general

Hay pocos trabajadores , no dan abasto, en el bar de la piscina nunca había de nada , siempre la Máquina estropeada, en el buffet se acababan los vasos limpios y todo y no se reponía quedando aún casi una hora … no es culpa del personal es culpa de la empresa debe contratar más gente y la Limpieza igual…

La amabilidad del personal, hermosas piscinas y un entorno maravilloso en sus alrededores. Muy buen buffet con gran variedad de comida

Ospitalità non e piaciuta la spiaggia

Personal wirklich top !!!

This hotel is nice but definitely a work in progress. The staff are friendly but very limited as at times there were empty bottles and glasses left on the side for hours waiting to be collected. At the time of our visited the gym and sauna were under construction. In my opinion the safety railings should be much higher than where they currently are at waist level

Gutes Preis-Leistungsverhältnis mit direktem Zugang zum Strand inkl. Liegen. Komme gerne wieder

El personal en general eran muy agradables La comida muy repetitiva

The wifi Connection was terrible. Even sometimes no Connection at al in the room. This is unacceptable for a Four star hotel!!!

Very nice 5 night stay. The heated pool was however not quite as warm as we hoped; I believe it was set at 24 degrees which when windy (which it often is in Fuerteventura!) isn't particularly warm; it's okay if you keep very active but we got cold splashing around with our child. For comparison, went to another place (in Marrakesh) where the pool was 30 (though that is very warm!). Large choice buffet & great quality but they need more coffee machines at breakfast, queues were ridiculous. AI was pretty good, included a few cocktails too. Fairly eco friendly with the reusable plastic cups but no recycling options/bins in room or around. Some areas could do with touching up (the large skip with old trees in wasn't very attractive).

It was a really nice hotel, very big but accessible, very fast lifts. Limited vegan options but I managed to fill my stomach at every meal satisfied and the food was nice. Staff were friendly and polite

Hôtel et nourriture très bien Par contre pas grand chose à voir sur Costa calma il faut être véhicule

Excellent hotel 4stair

Good food ,nice staff ,nice views. Disadvantage that room was not ready at time of check in 14 and was supposed to be with sea view ,but was with side sea view.

Una estancia tranquila

Hotel ist in die Jahre gekommen, Renovierung dringend erforderlich