Petit déjeuner plus que complet et vraiment au top. Il y en a pour tous les goûts

The staff, room, food and beach

The front desk staff. Now, I’m not talking about all staff, as many of the golf cart drivers we became chatty and friendly with, but the front desk staff in particular made us feel as though they were doing us a favor by simply asking basic questions like “could you call us a taxi?” or “I’d like to ask if there is availability for a late check out or to add an additional night”. The “Ladies in Red” were helpful when we spoke with them but the front desk staff we found to be rude, almost to the point of insulting. At roughly €850 a night this is not how we expected service to be. We are NOT bougie and were very polite to everyone that we interacted with, but I’ve had more pleasant service at a Holiday Inn. When trying to get dinner at 2 of the onsite restaurants we watched entire tables get seated after us, orders taken, drinks delivered, and couldn’t even get someone to bring us water. On one night we actually walked out of one of the restaurants after sitting for a half hour without even a glance in our direction. Unacceptable. I’ve worked in restaurants and that is not how to treat customers. I understand the “island pace” as I’ve been to Caribbean islands and grew up on an island, but this was rudeness, plain and simple. Considering others were having orders taken and being served there is not any other reason I can think of as to why we would be ignored. We tipped, we thanked everyone, it doesn’t make sense. They weren’t overly busy. Book someplace else

Fantastic stay in every way! Staff hospitality was outstanding. Grounds and facilities were beautiful and immaculate. Room very comfortable and clean. Meals and service outstanding. It’s obvious they care about offering top notch service. Thank you!

O hotel é bom mas os preços praticados nos restaurantes são abusivos pela qualidade que entregam.

The room was gorgeous - v spacious. Amazing for snorkelling and the beach is absolutely stunning. We really enjoyed the food, my only suggestion would be to have some free bubbly at breakfast as other comparable resorts on Mahe do. The coffee is actually good here which is rare! The alcoholic drinks aren’t cheap but they are nice. The service is great, bringing you water on the sunloungers.

bel hotel,bel endroit, jolie chambre, lobby ouvert donc pas climatise. Quand on arrive d un long vol et que le temps est tres humide, il aurait ete agreable d avoir un peu de climatisation. La plage est belle, mais quand on se baigne, il n y a que 2 metres de sable blanc et apres c est le corail donc besoin de chaussures.Peu de poissons a voir contrairement a La magnifique plage du Four seasons juste a cote. J avoue que la plage etait decevante par rapport a d autres plages que j avais visitees lors de mon voyage precedent. Les transats et surtout les coussins qui ne sont pas en super etat et qui ne tiennent pas en place. Decevant dans la mesure ou l on est dans un hotel de haute gamme, on attend un meilleur confort. Decevant aussi par son service. Les employes sont tres gentils mais voyageant beaucoup dans ce standard d hotels, personne ne s occupe de vous aider a vous installer les serviettes sur les transats par exempleou pas de creme solaire disponible. regulierement les serveurs vous amenent de l eau fraiche / ne serait il pas mieux d avoir de petite glaciere comme je l ai vu au Kempinski Mascate? A mascate la qualite de service etat bien meilleure, la direction devrait s en inspirer!!Rien a dire sur le service en chambre / tres bien. La reception, encore une fois le personnel est tres gentil mais pas tres professionnel, Il y a 4 ou 5 personnes derriere le comptoir mais tout prend beaucoup de temps.

Hotel excelente..tudo maravilhoso

This place felt like heaven! Comfortable bed, spacious room, breathtaking views, easy access to the stunningly beautiful beach, delicious food (and very good breakfast variety), friendly and helpful staff, they made me feel so welcome. I would love to return here one day ❤️

The room was very clean, and the staff were all extremely friendly and helpful. All the facilities on the resort were superb and we loved the breakfast at cafe lazare, afternoon tea at planters and dinner at windsong! We would love to come back and visit soon and highly recommend booking here.

The room was immaculate with the nice little touches of sunhats and a beach bag. The shower was amazing! The layout of the resort was easy to get around and really appreciated the well set up fitness studio. Was particularly impressed that on a day when it was raining I could organise a 4 hour tour of the island and was ready to leave in 15 minutes.

Clean room, wonderfull staff, excellent customer services, multi lingual staff allowed for easy communication. Great choice of restaurants, excellent beaches. Our a absolute favourite was the fact that there was a live band every single night. Not just any band but jamming bands that knew how to play. The rooms were also great and especially the walk in showere which provided a luxurious experience.

Room service was terrible had to ask several times to have the room cleaned there was no turn down done it's a bizarre for a 5 star hotel Service at the beach restaurant was beyond slow the sea food platter was amazing. Can't forget to mention Fred his service was excellent and the bar and breakfast restaurant as well as kartchik from the le petit restaurant they made the stay great

Wunderbares Hotel an paradiesischem Sandstrand. Überaus bemühtes ,freundliches Personal

Very nice

Wir kamen sehr früh (ca. 07:30 Uhr) im Hotel an, leider war unser Zimmer noch nicht fertig, dafür gab es einen Raum, wo man sich dusch und umziehen konnte. Wir mussten bis knapp vor 15:00 Uhr auf unser Zimmer warten. An diesem Tag haben wir im Hotel Mittag gegessen, die Qualität der Pizzen war jedenfalls keine 28 € pro Pizza ! Wert, wir haben dann nicht mehr im Hotel gegessen. Ein Großteil des Personals gibt einem leider das Gefühl, nicht willkommen zu sein, kaum einer grüßt oder lächelt. Wir wollten an der Rezeption eine dritte Handtuchkarte haben, diese wurde uns nach vehementem Nachfragen, wozu wir diese brauchen und internen Gesprächen auf deren Sprache, eher wiederwillig ausgehändigt. Im Zimmer hatten wir eines Tages eine Kakerlake, als wir das an der Rezeption meldeten, kam kein "tut uns leid" etc., es wurde uns nur mitgeteilt, dass dies normal sei und dass das Zimmer am nächsten Tag ausgeräuchert wird. Wir hatten bei Anreise einen Obstkorb im Zimmer stehen, von welchem wir nur wenig gegessen haben. Nach dem 3-4 Tag haben die Erdbeeren bereits zum schimmeln anfangen, haben wir dies an der Rezeption gemeldet, dass der Obstkorb aus dem Zimmer gebracht werden kann. Da bekamen wir nur die seltsame Antwort: "wollen Sie kein Obst??!!" - der Obstkorb stand bis zu unserer Abreise im Zimmer. Vogelkot hatten wir auch vor unserer Zimmertüre, dies wurde auch während unserem Aufenthalt nicht weggeputzt. Für uns: Kempinski = wie gewollt aber nicht gekonnt.

Great stay, relaxing atmosphere

Lovely and welcome hotel with all the amenities a young family needs. Only dining options were limited.

amazing

Excellent hôtel, je recommande fortement. La piscine est incroyable. La plage est incroyable. Le service est incroyable. Vous êtes accompagné du début à la fin avec des petits cadeaux qui vous attendent dans votre chambre d’hôtel. Nous avons passé une lune de miel, magnifique.