Air conditioner didnt work well. Musty smelling room Felt unconfortable

I’ve lived in Sydney for a long time, but this was my first time doing activities in the Blue Mountains. I had a really relaxing time here and now I’m heading back. I’d love to visit again next time.

The room and toilet is clean. All the basic amenities are provided.

What a beautiful place in Katoomba close to everything. Really appreciated breakfast, thanks Daniel, we got to Manly and checked out Shelly Beach as recommended. Safe & easy parking. Really enjoyed our stay & highly recommend.

Beds were comfortable. The breakfast was very disappointing. They did not have any options for celiacs. In this day some gluten free cereal and bread would be a minimal effort to have in the pantry and freezer.

This hotel is is a good location, just minutes from anywhere around here. The rooms are partially renovated and could be much better with a bit more work.

The room was large and comfy. The bathrooms have been updated which was nice. My my concern is the walls are so thin you can hear everything that’s happening in the room beside you… including using the toilet. At check in I had to wait for 20 mins for the reception guy to return as “he’d stepped out for a few minutes (at 2:20 when check-in just opened). I tried calling the number provided but reception sucked and I couldn’t hear him. Sauna was good. Spa pool empty and not operational which was a real shame. $10 breakfast is very simple. A few cereal options and toast. No barista coffee Bar was closed the whole time Room had nothing in the way of amenities for eating. We had to buy bowls to eat our breakfast. However having said all that… it was considerably cheaper than most other options so if you’re after economy over luxury this may work for you. I would consider staying again depending on my budget at the time.

The place itself was Ok but when I arrived early they upsold me to a King Room for an extra $10, which they increased to $11. There were no instructions for wifi access even though they advertised 24 hour. Wifi. Later Hotels.com emailed a wifi code but again no instructions on how to access. The email from Hotels.com said I had booked a King Room, not the Queen Room they claimed I originally booked. I fed this back to them and they said if you prove you booked king room we'll refund the $10 (not the $11 they charged me. They refused to accept my feedback on the wifi. International practice is they have a sheet in the room. Also, the reception was unattended when I left 20 minutes. After checking so there was no one to ask. Poor performance

Has been upgraded and a very cosy place to stay at.

Lovely quiet spot. Well run. Close to the mountain walking tracks

The hotel's greatest asset is its location which is just a short walk from the 3 sisters lookout. My hopes for a relaxing stay evaporated upon entering the dimly lit lobby. No receptionist, just a cryptic note demanding I pick up the phone. Instead of help, I got an earful from a disgruntled employee who practically roared at me for daring to use the desk phone. His sudden switch to forced pleasantness as he reluctantly helped me felt insincere. The villa's age was evident in the pervasive moldy odor, and the breakfast was an insult to the word "meal." To top it all off, the water sputtered to a halt just as I prepared to leave, without a single apology or explanation. This overpriced, understaffed nightmare is a stain on the hospitality industry

Great property, staff were really nice too.

Spa not open even though it was advertised, wanted to charge for breakfast even though the booking stated it was included. TV was broke in the room but they did move to a bigger room. Friendly staff

Friendly staff, cosy room, convenient location. Excellent.

fridge was very noisy, had to get up at 2am to switch off. Plumbing from adjoining room also noisy when used. Overall not worth room rate changed

The staff were friendly and helpful. The room and facilities were very tired not at the standard of a hotel calling themselves boutique. We were missing the blockout layer of curtains and there were broken light switch covers. The photos online showed a dining area with fireplace but when we checked in we were told there was no food service at all.

Unique property, shame there was no dining room open but understand due to staff shortages.

It was lovely and enjoyed the sauna just a pity they shut it at 8pm

Room reasonably quiet, warm, clean but a little dated. Needs blackout curtains. Restaurant not operating due to COVID

Staff seemed more interested in what as on the than serving the clients. No fire when it says fireplace etc But otherwise pleasant enough