Tim
Kỳ nghỉ gia đình
2,0
/10
Đánh giá cách đây 13 tuần
Expedia Group verified review
I was surprised by the positive reviews because our experience was disappointing.
The main advantage of this property is its proximity to Sagrada Família. However, the apartment we stayed in felt cramped and lacked comfort. The sofa bed was badly worn and sagging, making it difficult to sleep on.
Noise was also a major issue. Our apartment faced the courtyard, and conversations from other guests could be clearly heard early in the morning and late at night, making it hard to relax.
Cleanliness and maintenance were below expectations. One towel had what appeared to be an old stain, and the sink repeatedly clogged during our stay.
We also requested additional comforters, but they were not available when needed. The response from reception was not very helpful, and a promised explanation of the apartment’s features never took place.
Overall, the apartment did not meet our expectations in terms of comfort, cleanliness, maintenance, or customer service. Aside from the excellent location, there was little that would make me choose to stay here again.
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