Exceptionally clean hotel. Extremely pleasant, polite and professional staff. Extremely beautiful ryokan. Very close to unesco heritage. Breakfast was amazing.

Beautiful ryokan just steps away from some of the most iconic Nikko destinations. We stayed there for 2 days and were able to walk to everything. The ryokan is spotless, restful, and the dinners and breakfasts were marvelous.

La ubicación es muy buena, el personal es super amable, el baño es una experiencia casi tan buena como la comida. Es un lugar 10 de 10

Pleasant staff and useful shuttle pick up at Nikko train station. Perfect location to access temples and shrines. Thoroughly enjoyed spacious room and cleanliness. Refined meals with option to have western or japanese style breakfasts. Recommends without hesitation.

The property is conveniently located near Railway station as well as all shrines. We had a fabulous time at the property immersing in Japanese culture. All staff members did excellent job of providing great service. Receptionist staff (Mr Supun) was excellent with our checkin/checkout process as well as scheduling shuttle buses. Restaurant staff (Ms. Shiny, Ms. Nisa and Mr Okazawa) were very excellent in serving us breakfast and dinner. It has been truely an amazing experience.

I was travelling solo around Japan and on quite a tight budget so this was one of my pricier stays ... it was well worth it though! Lovely to have the Japanese style room for the experience - and the onsen was perfect having inside and outside options. The location was perfect - immediately adjacent to the key attractions of the area ... the only slight issue was lugging my bags up the hill as I missed the shuttle bus and made my own way there. The staff were very responsive thought coming out to help when they were aware - also with umbrella when raining. Food was an amazing experience - being of somewhat unadventurous vegetarian, I opted for the western breakfast which was lovely. However looking at the tables laid out for those who had a more traditional breakfast I can see that it was first class! I fully recommend this property for those visiting Nikko and all its historic sites - you won't be disappointed!

What stand our was the spacious room with two beds and tatami. Daily kaiseki breakfast and dinner were delicious and we didnt have to eat lunch everyday. Public onsen are well maintained as well. Great location with very short walking distance to the famous bridge and shrine.

Chambre super typique. Confortable, avec tous les acccessoires disponibles. Le bain privé est génial. Le personnel plus qu’aimable et vraiment arrangeant.

The staff were very friendly and the room was beautiful. The onsen facilities were also very good.

Should not gave children there

お料理がとてもおいしかったです。 お部屋から見えるお庭も素敵でした。

Honeymoon stay exceptional!

We were shocked when we were asked to check out at 10am in the morning the next day ! As the day we check in was 5pm! I left my medication in the hotel and they refuse to checked and was advised that nothing was found ! Asking for beauty salon services the receptionist lady unwilling checked and gave us a displeasure look!

Great location - walking distance to the shrines - room 301 spacious with good views

Beautiful location, and great to see all the sights of Nikko. We struggled with the food from a western perspective, very traditional Japanese. But it was all cooked and presented beautifully and there was lots of it! We had the private onsen which was also lovely.

食事はそれぞれがとても美味しくて大満足でした。 スタッフの対応もとても良かったです。

Good: Very close to the World Heritage sites, the famous bridge, a bus stop to the ropeway and waterfalls etc. Not good: the rooms (especially bathrooms) are tired. Some of the staff are terrific; the rest are untrained and/or not given the tools to do an excellent job. Case in point: we had no idea we had to serve ourselves rice (everything else was served to us), and then desert was delivered before our rice course. They also nickle & dime guests for use of a parasol, make you bring your own flimsy towel from your room to the bath, and use bad translations that are off-putting (“if you do X, you will be punished”).

We had a lovely stay here.

大浴場が趣きがあって良かったが虫が飛んできて怖かった。

This was a real highlight of our trip to Japan. The food was amazing, and getting to the