Habitación limpia, personal muy amable y siempre estuvieron atentos para ayudarnos

Excelente servicio al cliente y sector muy tranquilo

Rooms need to be renovated - they were poorly maintained. Lack sound proofing. Floors creak. I would not go back there.

Excellent location near museums and dining

Everything was wonderful and the staff were so kind to us. This was the best stay I’ve had and i travel to Madrid twice a year.

El hotel tiene una excelente ubicación para poder ir a varios lugares turísticos caminando, las habitaciones son bastante amplias y en muy buen estado, además las camas son muy cómodas, el desayuno muy variado y con excelentes opciones y muy rico todo lo que probé.

Un séjour très agréable à deux pas du centre ville avec un personnel très accueillant, on vous conseille

It’s an older charming building and it comes with what you would expect. Great location

En el desayuno, la atención de Virginia es de excelencia.

Great location. Clean friendly and tidy hotel.

El personal muy amable, el hotel muy lindo y con muy buena localización

Hotel is located in an ideal neighborhood in Madrid. We had a beautiful room with two French doors and two small balconies. We are a family of four and were very happy with the size of our room. The hotel is situated between the grand Retiro park and the Center of Madrid. Bonus that there is a restaurant adjacent called Maura which provided a wonderful opportunity for food or cocktail hour. Can’t recommend this hotel or location more.

Hotel is in a perfect location, making it easy to explore the surrounding area. The restaurant beside the hotel is excellent, particularly for families with children, offering a welcoming atmosphere and a great menu that caters to all ages. The take away Nachos was very convenient for late night snake after a long walk in Madrid! The staff at the hotel are truly exceptional, very professional, attentive, and incredibly kind. They consistently went above and beyond their responsibilities to ensure our stay was comfortable and enjoyable. Their helpfulness and friendliness made a real difference, and we felt genuinely cared for throughout our visit. A special thanks to Fatima, Juan Carlos, Anna, Allison, Rey and Virginia whose outstanding service and attention to detail made our experience even more memorable. Overall, we highly recommend this hotel for anyone seeking great hospitality, a convenient location, and a family-friendly environment.

This is an excellent hotel, with welcoming staff, beautiful rooms, excellent breakfasts and walkable to the prado. Perfect stay. I seldom write reviews.

Habitación limpia el personal súper atento

Está ubicado en una zona bonita a pasos del parque del retiro, son pequeñas las habitación a destacar el baño perfecto con regadera

Clean room, safe and near historic sites to visit. Reasonably price compared to surrounding hotels (it is near the Mandarin Oriental hotel). The taxi stand is right nearby and you can catch one easily. Its location is excellent, very convenient but quiet on a smaller inside street. We were able to walk from hotel to Puerto Del Sol, Plaza Mayor for dinner and even all the way to Palazio Del Madrid (albeit it took 25 mins walk) even at night. The Prado museum is literally a 5 mins walk. You won’t go wrong staying at this hotel.

Improve everything, especially breakfast. Or stop offering it. It is overpriced and not good. The only thing that is 5* about your hotel is the location and that is not your merit. The worst breakfast we have ever had! And it cost 67 euros for three people. You should apologize and give us our money back. The breakfast was probably the worst experience. I would never buy it again. It was more expensive than in the Four Seasons and corresponds to a cheap guesthouse. The omelette was inedible, no cheese, no fresh juice, cheap ingredients, unpleasant cellar environment.

Un excelente servicio en el restaurante son muy amables, excelentes alimentos

The rooftop terrace was lovely! All of the staff were very friendly and helpful. Loved the location near El Retiro Park.