We started off in room 31. Asked to change because there was a huge gap in the door and the wind was blowing in. He gave us room 33. It was filthy. Hair and toothpaste in the sink, toilet was dirty, the carpets hadn't been vacuumed, and the coffee maker was broken, giving less than half an inch of coffee. When I tried to alert him that there was a big ice patch by the one set of stairs, it took several attempts for him to understand what I was saying. Then he told me to use the other set of stairs by the office. This morning I was taking bags to the car at 8:25 am and he was outside my door saying "you called for bill?" I said ,"no, but I will be ready to check out in a few minutes" he told me to give him the key right then and there INSIDE my room. Also, my granddaughter found a dirty used wash cloth on the floor in the corner of the room by the bed.