Room was spacious, lovely freestanding bath, large shower room, comfy bed but would have liked feather pillow choice. Room clean but dust in places especially breakfast room fireplace and not open on a sunday evening. Had pancakes for breakfast 1st morning, beautiful crepes & hot runny syrup, ordered the 2nd day and got thick undercooked American pancakes with thick syrup, left unimpressed.

The reception and bar staff are very friendly, but then there is the chef, he has an attitude problem, talks to the bar staff inappropriately in front of customers, he didn’t even turn up for breakfast, so I went hungry, staff apologised, but he is rude and obnoxious, if I was the owner I would be thinking of replacing him, he spoiled a work trip for me twice now, so unfortunately will not be staying there again.

Great location near transport links. Room was clean, bed was comfortable. Food was fine, but not special. Solid good value wine list. No real ale. Overall good value and would use again when in the area.

On arrival at 5pm we were informed that the pub bar was closing at 5.30pm even though the information sheet in the room stated 7pm. We were also told there wasn’t any food available again despite no details explaining that on the website when we booked. We asked where we could get food as we had travelled a long way and were told by the young lady there might be a pub up the road or takeaways in the next village. We would definitely not have booked this accommodation if we’d known the bar would be shut and no food was available. On walking back to our car we noticed that the hotel opposite was open and indeed serving food, strange that the young lady didn’t mention this.

Room clean and tidy staff very friendly room bit cold through night due to heating turning of at midnight very old building so need the warm comforts

Midweek stay that's good value for the area. Cosy warm bedroom with ensuite bathroom (bath with tap level showerhead). Great night's sleep in comfortable bed. Stay included an excellent cooked breakfast. I opted for poached eggs on toast with mushrooms and beans. Also ate in the restaurant for dinner and had a very tasty freshly cooked Hunters Chicken (see picture) Handy for the Whittleford Parkway train station.

No shower only bath No satellite tv No internet tv

Room was perfect, lovely breakfast

Yeah! All good , nice filling breakfast as well. Tres Bon

Cosy and comfortable stay.

Meal and welcome fine first evening.Room was cold bathroom freezing heated towel rail not on but even that didn't help much. Breakfast dire. Key to cafe was lost so no access long delay. No fruit juice, toast or cereal offered- had a cup of tea. Finally key found ordered cooked breakfast after 50 minutes finally arrived!! Had to ask for another cup of tea. Young lad left in charge of cafe and hotel guests. Had to leave cafe to collect our food - bell not working so wasn't aware that chef had cooked it! Just a comedy of errors and not acceptable.

Happy staff room was a little small but bar area and eating was great. Breakfast was lovley.

Bad food terrible rooms with tv not working smells of damp. I left within 15 minutes of being there

Curtains could be cleaned. Bathroom flooded when having a shower.

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Shower didn’t drain

Nice hotel

parking was complicated and potentially expensive. we did eventually find a free parking space but needed to register the car first on one screen, which allowed us two hours and then had to move the car and register again on another screen to park overnight. The evening meal was ok although heavy on the salt. Breakfast was disappointing with overcooked egg and undercooked mushroom. The room was clean but cramped with the tv screen jutting into the en suite doorway

The staff were very friendly and accommodating, and made you feel welcome. Slight hic cup regatding my room, but it was soon sorted and i enjoyed rest of my stay. Thankyou.

2 girls working in bar were excellent. We found the rest of the staff were not really bothered about guests. Room wasn’t serviced too well, no tea or milk replaced. We were not able to get a meal on our second night as there was a wedding going on and when the chef was asked if we could have meals for 4 adults he refused us, if we hadn’t had a car we would not have had a meal as we had to find somewhere else. The breakfast on the first morning was really awful and not edible by any of us and the service was poor. A very disappointing stay and not really something we would repeat or recommend to others. Really spoilt a good birthday weekend. An amazing building but needs a lot of updates and staff training. We paid a good rate for our rooms and it was not good value in any way.