What a great welcome! Lovely lady on reception who was very chatty, very professional, and a pleasure to talk to

Attentive and helpful staff

The room was pretty and the bed was really comfortable. Unfortunately I was woken up at 1.30 am and then another 4 times by the towel rail in the bathroom sounding like a jackhammer in the next from. Very scary and an awful experience.

Amenities and bed is very comfy

Great hotel, really friendly staff. My room was great and it's one of the most comfortable beds I've slept in!

Great room and staff

Breakfast was good. The room was very nice and comfortable. I really like the rooms having babes and not numbers along with traditional theme.

The leg on the bath was broken, the restaurant was understaffed and the breakfast was cold by the time it got to us

Comfort and friendly staff

Room standard poor. Portable heaters, radiator not working. Cracked sink. Lack of lighting. Tv not working. Corridors very shabby. Very disappointing as this used to be a fabulous hotel. However the staff are very pleasant.

Really clean and spacious room. Lovely bath, shower and bed.

Great location, comfy bed, however the room was very noisy (corridor noise). Also construction work is ongoing- nice drink token left to recognise this. One issue is the lobby, the entrance doors are very hard to open by yourself with bags as you are on the stairs. But overall good stay.

It’s beautiful building, rooms are nice but few issues: - radiator in bedroom doesn’t work so had a portable one - poor lighting in bedroom, only one spotlight in the room, bathroom lighting very bright - radiator in bathroom is really loud when switched on - window had a gap, not sealed so a slight breeze would come in - on arrival no info was shared on breakfast or complimentary drinks - room names are different and quirky but logistically annoying, had to do a full loop when on my floor trying to find my room, receptionist could have informed left or right for my room..!!! Not sure I’d stay again but it is beautiful building.

Expected more of a Hotel du Vin based on stays at other ones. Seemed like they needed more staff and the hotel looked a bit tired. Lucky we got to breakfast before the rush and they ran out of juice and had a massive queue at the coffee machine. The cooked breakfast was nice, the bed was big and comfy and the towels were big. Will probably look for somewhere else next time.

We stayed in an absolutely beautiful junior suite, with an exquisite bathroom, shower and toiletries. Staff were welcoming and courteous. We had drinks in the smart but still cosy and comfortable Bubble Bar and breakfast the following morning was served in the lovely restaurant and was delicious. As expected, an excellent hotel.

Lovely hotel. Clean, great location and fab staff.

always a good fine choice

am writing to formally raise my concerns regarding my recent stay at your hotel. Unfortunately, my experience fell far below the standard I expected, and I feel compelled to request either another stay or a refund. The issues began when the blind pull cord in my room broke. The response time to fix this was slow, and what should have been a quick resolution turned into a major disruption. Initially, I was told I would be moved to another room, so we packed up our belongings. However, instead of being moved, staff entered the room with ladders to attempt repairs. This was both unprofessional and intrusive, particularly as I had to explain to them how the blind should be fixed. On returning later that evening, I expected to find the room reset, blinds drawn, and bed turned down, but this was not the case. The sofa in the room was also in an unacceptable condition, with heavy staining that made it unsuitable for use. Frankly, it is not of a standard I would expect to find in any hotel, let alone for the price I paid. While I understand renovations may be ongoing and note that a couple of complimentary drinks were offered, these do not address the fact that the room itself was not up to standard and the service was poorly managed. Given the above, I believe it is reasonable to request either a refund or the opportunity to return for another stay under improved conditions. I hope you will take this matter seriously and provide a prompt resolution.

Always a fabulous hotel , nice quality beds , fabulous bathrooms .

Lovely hotel, really courteous polite staff.