Xếp hạng và đánh giá tổng thể Embassy Suites Springfield

Our stay is was good at Embassy Suites

They are now holding 25.00 2x instead of once. They charged for parking even though they never told me and I was not told at time of booking. 3 people in room and only 2 towels and 2 face cloths and took me forever to get rude desk clerk to answer me about getting them.

Clean. staff was friendly and the free breakfast was great. I would stay again.

I was very surprised when I first arrived at this hotel. When we first arrived to check in, we were completely ignored by the front office staff, after a few minutes they finally greeted us and said they would be with us in a few minutes. We finally checked in right about 6pm when they advised us that “happy hour” was 5:30-7:30. Happy hour was a complete joke. At 6:10pm almost all of the food was gone, and when I asked the wait staff if they would bring out any more items the answer was no. It should be said that happy hour is until it is gone, not till 7:30. Trying to get a drink from the bar meant dealing with a very unfriendly waitress. You can get a shot of alcohol with a soda. No other drinks. The AC in the hallway does not work. Then we went down to use the pool. There were no pool towels, and about 15 unsupervised young kids between the ages of probably 7-14. They were screaming running around and creating tik tok videos. I advised the front desk, but unfortunately she was one person and swamped with people checking in. Maybe we came the wrong the weekend, but I would look at other hotels before returning here for a vacation.

Staff was very nice. Spacious room and bathroom. The shampoo and soap supplied smelled amazing.

I likebthe hotel, but the room wasn't clean.

Everything was Wonderful

The complimentary cocktail hour was excellent. Bummed that the pool wasn't open. Everything else was excellent

The hotel was one of the most quiet I have ever stayed in and the room was exceptional in appearance, cleanliness and amenities. Due to the location of the hotel, not having a place to grab a meal during the day was disappointing, The complimentary breakfast and happy hour was good, but some of the food options were not replenished in a timely manner. The food was tasty, but the wait staff in the lounge area was VERY inattentive. The "pantry" gift shop didn't have a great selection and the drink I purchased required a bottle opener, which I didn't realize until I was back up in my room, which also didn't have a bottle opener. The front desk clerk knew of this omission when I went back down...I wish they noticed when I made the purchase.

Great staff. Only complaint we were there for three nights. First night room air conditioner not working properly. We’re not able to move to a different room due to hotel was filled. We informed the staff and were told someone would check it out. Second night it had not been fixed. We were able to move that night to another room.

Great hotel close to the metro station.

It was perfect

Great place and location for a local staycation.

Excellent Service throughout this trip. Thank you!

I’ll start with the positive: The breakfast staff were kind and efficient. One lady was very sweet and she was the only thing about this hotel that impressed me. Breakfast itself was pretty decent and there was a good variety. However, when I first entered the lobby to check in, it only took a few seconds to be disappointed by the unwelcoming, unfriendly front desk agent. Hilton - why on earth would you have an unhappy, grumpy person representing your entire hotel??? The front desk agent is EVERYTHING! I was immediately put off by the poor attitude. The suite itself was decent enough, but you are taking the no-frills thing way too far. Not even a shower cap? Not even water glasses in the ice tray? And charging $15 for parking even if you have a guest visiting for a few minutes? Seriously? This was the straw that broke the camel’s back. I will probably become a member with another hotel chain after this. Hilton has become disappointing.

After a long ride, I was hoping a wheelchair accessible room would be ready…it was not. I understand. We left and returned as there was no lunch available in the onsite restaurant. We arrive several hours later and we were able to check in. I requested 6 extra pillows (disabled spouse needs propping in bed) and the front desk person did not offer to have them sent up, she gave them to me. I had luggage and was navigating spouse in wheelchair. The room we were given was not as we requested… handicapped accessible (no roll in shower, husband unable to access sink, very difficult to roll across carpet in wheelchair). Then there was the noise in the room next to us…. Until 2am! Quiet hours of 10p- 6a did not exist! I travel significantly and this was hands down one of the worst stays I’ve had in recent memory. We will not return to this hotel.

Everything was great except paying for the parking.

Beautiful hotel. Rooms impeccable. Staff friendly

I liked the room, very spacious and clean, my kids enjoyed the gym and swimming pool

First time a