I had a very frustrating experience regarding the payment process for a service I required. When I needed to resolve a shipping issue, I was told that a bank wire transfer was the only acceptable payment method. The wire transfer fees ended up costing me double the price of the actual service, which is unreasonable in today's era of digital payments like Venmo, Zelle, or PayPal. Not only is it unnecessarily expensive, but it also creates a significant time burden for the customer. I strongly suggest that this company updates its payment systems to be more customer-friendly and cost-effective. I would advise others to be aware of these hidden costs and lack of modern payment options before choosing to work with them.

Charming traditional hotel near the Ueno Park and Yanaka Ginza areas. Bilingual staff were fantastic. We had the optional breakfasts every morning. We also paid for the optional laundry service, which was more economical than some US coin-ops. While the rooms are small, the perks included make this a hidden diamond. (We were able to compare with other traditional hotels in the area).

I have absolutely nothing bad to say about this hotel. Clean, very nice staff, excellent breakfast, close to a metro station and service was excellent and friendly from arrival to departure. If your back can take the tatami sleeping style then go for it. Mine had a hard time with it so I probably would think twice about going back but not because of the hotel

Hébergement exceptionnel : - situation parfaite pour découvrir Tokyo, à quelques minutes à pied d'une station de métro - chambre traditionnelle irréprochable - personnel souriant et serviable - onsen sur place - supermarché et restaurant au bout de la rue Nous garderons un souvenir incroyable de notre voyage en grande partie grâce à cet hébergement !

This place was wonderful. The best place to stay in Tokyo it is a quiet get away just a short walk from Ueno and Irya Station. The breakfast was amazing and the room was wonderful and spacious. Very wonderful and attentive staff!

The staff are very nice and helpful! There is laundry available for a fee as well as an Onsen style bath

Wonderful stay very nice hotel and very kind stuff

Beautiful scenery, very friendly staff!

Excellent hôtel type Ryokan. Propreté impeccable. Personnel très attentionné et sympathique. Déjeuner très bon et correct. Je recommande sans hésiter.

Fantastic service, lovley room, amazing breakfast. A very good hotel.

We had a pleasant stay at The Edo Sakura. The room was quite small, which seems typical for Tokyo, but it was well organized and each person had their own blanket, which we really appreciated. The futon beds were quite thin, so it took a bit of time to get used to sleeping on them. The bathroom was a standard prefabricated plastic unit, but the water pressure and temperature were excellent. The hotel itself was very quiet, which made for a relaxing stay. What really stood out was the exceptional staff. They went above and beyond to help us when one of us was sick, even accompanying us to a supermarket to help buy rice and water with electrolytes. We were also able to switch to a larger room that day, which was a great upgrade and had a much nicer bathroom. The breakfast offered very good value for money. Overall, a great experience thanks especially to the attentive and caring service.

Le personnel est vraiment au top et les chambres traditionnelles sont très belles!

This is a beautiful traditional style hotel with lovely decor. The staff are so kind and friendly and go above and beyond to help you with anything you need. The breakfast is fresh and absolutely delicious! Your luggage can be conveniently stored before or after check-in. Iriya station is a short walk and there is a mini mart very close along with restaurants in walking distance. It is a nice quiet street. A wonderful experience!

Relaxing atmosphere and kind staff

tres bon service

Very friendly and helpful staff. Beautiful place and area to stay.

Superbe hôtel, nous ne sommes pas déçu de notre choix. Personnel très souriant, agréable et accueillant, merci. Chambre superbe comme sur les photos. Hotel calme, propre et très bien situé. Le onsen mériterait un peu de musique d'ambiance Enfin le petit dejeuner est de qualité.

Awesome service for my first time in Japan. Highly recommend.

This was our second stay at Edo Sakura, first time was in June 2017 with our 4.5mo kiddo. We returned with our newly minted 3yo and she was met with the kindest welcome and received a little birthday cake the next day. The staff is amazing and really took care of this kid with the best welcomes and treats. You made her feel like a million bucks. 💕

Rooms were clean and the staff were wonderful! Great value for the price, would definitely stay again!