We booked a family room, and fairly last minute. Paid a good price for it. A very friendly welcome, our family room was top of the building, a very warm day you kind of expect a building to get warm, but as we approached our room it got hotter, opened the door, someone had left the heating on in our room, and it was crazy hot. We opened the windows to let the heat out. We found the room neat and tidy, but the decor looking a bit tired, the carpet i think could be deep cleaned, alot of hair on the carpet, we found some crumbs and bits along the walls on the floor. The bathroom door had had a dodgy varnish job at some point. In the bathroom was an odd stain on the floor in the corner. Above the sink were some holes in the wall where im thinking attempts had been made to put the small shelf. The furniture looked very tired and old, the dresser with the cups and drinks on had lots of water marks all over it. The beds we found a little soft, we are used to a firmer mattress. The room was warm all night so we had windows open, and listened to the rain. Everytime one of us moved in the bed the headboard rattled the wall. The staff were very friendly, helpful and kind. I dont know if we just got unlucky with our room.

An enjoyable stay for the family at a comfortable hotel close to the sea. Staff were friendly, and there was plenty of parking behind the hotel. The food was pub style, well priced and good quality. The bar was well stocked

The lady on reception was very pleasant on arrival and helpful. After that point things went downhill. The family room was very run down and the carpet had both dog and human hair in it. It clearly had not been hoovered before we arrived. The walls were marked badly and as usual the family room was la ed in the attic of the building. Such a shame because the location lends itself to being a great hotel!

Nice comfortable bed . Lots of parking. Close to beach for walking the dog

Just returned home from an incredible stay. The hotel is perfectly located for the beach/train station and the view from our room (no:18) was breathtaking. I would highly recommend this hotel, the cleanliness throughout and also the staff were extremely friendly and welcoming. We had dinner and breakfast, both were fantastic. We took our 1yr old Cavapoo and he had the time of his life, he enjoyed looking out of the balcony from room 18. We will be visiting again soon.

Easy parking, good location with view of the sea

A very pet friendly hotel. The staff were very welcoming and helpful. The room (14) was large and accommodated us and our 2 border collies. There is a large car park at the rear. The food was excellent

Easy parking, Fabulous staff, VERY clean room and VERY Dog Friendly

Very pet friendly!! Our room wasn’t as I’d requested when booked, however they immediately sorted that and upgraded us!! The food was lovely, nothing was too much trouble even when we asked to switch things about! Made us feel very welcome with two very mad spaniels ☺️ thank you

Perfect for a short dog-friendly break. Perfect location, close to the beach and also Cromer and Sheringham. Staff are super friendly! We’ll be staying again.

Lovely hotel, friendly staff, good sized room and nice breakfast hamper

Nice large room really clean and well stocked.

Room was clean, staff very friendly and the food in the restaurant was lovely

Lovey staff. Food good. Nice bar, but the room was freezing as was the loo. No central heating, only a small blower heater. We couldn’t find the switch for the towel rail in bathroom. Couldn’t wait to leave. We were family in room 17. Steep stairs so beware for this room and don’t book unless it’s warm outside!

Good parking

Very friendly Very clean High

The evening festive food we had was excellent along with excellent hospitality.

Excellent room which spotless with lots of little food and drink items.

The main issue was no heating in the bedroom we were booked in (7) so we were moved to (5) which also did not have heating. Furthermore, there was no hot water so we had to boil a kettle to wash. The receptionist promised to report our complaints to management but, even after I sent emails, no response. The hotel should not be open to paying guests until the services are working. We wish to have a 50% refund - please could you arrange this?

Excellent